Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
 

Join us today to build Wolt together.

#LI-VR2

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 8000+ people in 25 countries and over 500+ cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the  industry leader with the amazing teams we have built globally.

We're currently looking for both part-time and full-time Support Associates to join our amazing Support team in Tallinn! In our team there is no typical day, and to be successful as a Support Associate, you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

We're looking for proactive and fast-paced people that communicate effortlessly and immediately with customers, restaurants and courier partners. If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.

Communication: Fluidly and fluently communicate with courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling customer and courier partner support together with the team in shifts.
• Developing our support function together with the team.
• Helping with other things that pop up, like providing support for our restaurant partners.

• You have previous customer-facing experience and are eager to join our Support team to make a positive impact on Tallinn's food and tech scene.
• You are a fast learner & good at multitasking as customer communication may happen through many different channels simultaneously.
• You are a bit of a tech savvy and quick learner when it comes to operating multiple digital communication and monitoring systems, without losing overview.
• You're an expert when it comes to Tallinn’ food scene, traffic patterns, and the different residential and commercial districts.
• You have a can-do attitude and enjoy the idea of working in a fast-paced startup environment.
• Fluent in Estonian and able to work in English.
• You are comfortable adjusting your tone to your audience.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application ASAP :) Please submit your application in English!