Wizikey is a global AI-powered media intelligence platform built for modern communications teams.

Founded by Aakriti Bhargava, a seasoned PR professional with a finance lens from SRCC, and Anshul Sushil, an IIT engineer turned marketer, Wizikey combines deep domain expertise with engineering rigour to solve real-world communications challenges.

Trusted by 5,000+ professionals across companies like Samsung, Marico, and Airtel Business, the platform processes 50M+ data points every month.

With innovations like Imara AI and Ask Wizikey, and 25+ global awards including the Davos PR Digital Award, Wizikey helps teams save 60% of reporting time and turn media insights into measurable business outcomes.

Your Role would be
This is an excellent entry-level opportunity for someone looking to start their career in a fast-growing SaaS environment. As a Customer Support Specialist, you will be the first point of contact for our users and play a key role in delivering a smooth and positive customer experience.

You will be trained on the Wizikey platform and will assist customers in resolving their queries, navigating the platform, and understanding reports. The role focuses more on communication, responsiveness, and problem-solving rather than heavy data analysis.

Key Responsibilities
● Respond to customer queries via email, chat, and calls in a timely manner
● Assist users in navigating the platform and understanding basic features
● Resolve customer issues or escalate them to the relevant team when required
● Ensure a positive and helpful experience for all users
● Maintain records of customer interactions and follow-ups
● Learn and stay updated with product features and updates
● Identify common queries and share feedback with the team
 

Qualifications & Skills
● 0–6 months of experience (Freshers welcome)
● Strong verbal and written communication skills
● Good problem-solving ability and willingness to learn
● Basic understanding of MS Excel / Google Sheets is a plus
● Customer-first attitude with a positive approach
● Ability to work in a fast-paced environment

What We’re Looking For
● Eagerness to learn and grow
● Strong ownership and accountability
● Good listening skills and attention to detail
● Team player with a proactive mindset

Why Join Wizikey?
● Structured training and mentorship from experienced team members
● Opportunity to build a career in Customer Success / SaaS
● Exposure to global clients and real-world business use cases
● Fast-paced, learning-driven startup culture

"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"