{"uuid":"4c42f7a3-f347-4442-87f1-989ed1a2b720","applyUrl":"https://jobs.smartrecruiters.com/Wix2/744000159341699-customer-care-expert-english-speaker-","jobAdLanguageCode":"en","jobTitle":"Customer Care Expert (English Speaker)","jobAdLocation":"Kyiv, Ukraine","employmentType":"Full-time","jobFields":[{"label":"City","value":"Kyiv"},{"label":"Department/Company","value":"Customer Care"}],"content":{"sections":{"companyDescription":{"title":"Company Description","text":""},"jobDescription":{"title":"Job Description","text":"<p>As a Customer Care Expert at Wix, you'll help users resolve issues and make the most of our products. Based in Kyiv, you'll primarily support English-speaking users by phone, chat, and email, combining product knowledge, problem-solving, and AI-powered tools to provide effective support.</p><p>In your day-to-day, you will:</p><ul><li>Handle a high volume of calls, chats (up to two at a time), and emails using an omnichannel CRM and following an established daily schedule.</li><li>Troubleshoot technical issues and explain solutions in clear, simple terms.</li><li>Handle complaints and challenging situations with empathy and professionalism.</li><li>Follow cases through to resolution, escalating them to the appropriate teams when necessary.</li><li>Document interactions accurately while working across multiple tools and systems.</li><li>Use AI-powered tools and internal resources to find information efficiently and stay up to date with product changes and releases.</li><li>Work toward established performance and quality goals while adhering to security, privacy, and company policies.</li></ul>"},"qualifications":{"title":"Qualifications","text":"<ul><li>At least 1 year of experience in a customer-facing role, including communicating with English-speaking customers or users.</li><li>Strong spoken and written English, with the ability to communicate clearly and naturally in professional situations.</li><li>Basic technical knowledge, including concepts such as domains and IP addresses, and familiarity with CRM tools.</li><li>An understanding of customer service principles, including handling complaints, managing escalations, and communicating with empathy.</li><li>A strong sense of ownership, with the ability to investigate issues, find answers independently, and follow cases through to resolution.</li><li>The ability to stay calm and focused during busy periods and challenging conversations.</li><li>Openness to feedback and a willingness to apply it to improve performance.</li><li>The ability to learn new tools quickly, including AI-powered solutions, and adapt to changing processes and priorities.</li><li>An interest in building a career in Customer Care and working with people.</li><li>Based in Kyiv or willing to relocate when a safe return to office-based work is possible.</li></ul><p>Advantages</p><ul><li>Experience handling customer calls.</li><li>Previous experience in Customer Care or Customer Support.</li><li>Experience in the tech, SaaS, or internet industry.</li><li>Familiarity with website builders or web technologies.</li></ul>"},"additionalInformation":{"title":"Additional Information","text":""}}},"company":{"name":"Wix"},"isApplyAvailable":true,"postedDate":"2026-11-03T09:54:32.554Z"}