WithinReach builds pathways that make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, improving access to resources and supports, and by seeking to reduce the barriers that create inequalities. 

Driven by WithinReach’s vision, mission, values and strategic priorities, the Communications and Outreach Manager (COM) is responsible for increasing awareness of our work through consistent messaging and content strategy, and by engaging community partners around our work. The COM will act as a key storyteller, working collaboratively across teams and building our capacity to advance communication and outreach strategies.

Submissions from candidates living outside of Washington will NOT be considered.

Ideal Candidate

We are looking for a talented and dynamic individual to join our team. We seek a relationship-builder with a passion for our mission; someone at home learning about and representing WithinReach in the community. The ideal candidate will have a visionary and creative approach to their work, be a critical thought partner, and comfortable driving projects and strategy. We seek someone who has a personal and professional commitment to WithinReach’s core values of diversity, equity, inclusion and belonging. 

Responsibilities and Duties

External Communications (45%)

• Take our Help Me Grow work to the next level by developing and managing communications and outreach strategies that are in alignment with the systems team and a growing network of community partners and providers across the state. 
• Develop and implement communications and outreach strategies to grow awareness about our services statewide.
• Lead the content creation for a variety of communications channels, with a focus on developing new content for parents for social media, email newsletters and our website for parents.
• Ensure that strategies, materials and interactions are culturally responsive, respectful and based on the foundation of WithinReach’s commitment to diversity, equity and inclusion.                                                                       

Outreach and Relationship-Building (30%)

•  Organize speaking engagements and represent WithinReach in community spaces with partners.
•  Incorporate authentic storytelling in our communications by working alongside the direct service team to deeply understand our work.
•  Network and support bidirectional relationship-building with community-based organizations serving marginalized communities. Build trust by honoring the wisdom of their families and communities.

Project Management (25%)

• Collaborate across teams and with external partners to support and guide outreach strategy for contracts, initiatives and new funding. Assess and pilot new projects when needed.
• Lead the engagement of internal staff and external parents and partners around the revamp of our most popular website, ParentHelp123.org, with focus groups, workshops and user testing.
•  Execute roll-out communications for the website launch with partners and the public.
•  Use data and metrics to back up assumptions, recommendations and drive strategic decisions.

Skills and Qualifications

•  A minimum of 2 years of management experience·     
•  A minimum of 5 years of progressively responsible experience in communications, partnership development and outreach
•  Strong knowledge of and experience developing and leading communications and outreach strategies to support organizational priorities and drive outcomes
•  Demonstrated ability to visualize solutions and map and manage the process to achieve impact
• Strong communication and collaboration skills with external partners; demonstrated cross-team collaboration that contributes to a positive team environment
•  Excellent interpersonal, verbal and written communication skills; confident in presentation and public speaking abilities
•  Leads and engages in strategic problem solving, planning and decision-making
•  Ability to adapt and brainstorm for new initiatives and support evolving priorities
•  Proficiency in Microsoft Office applications and ability to videoconference on Teams and Zoom; familiarity with WordPress and Constant Contact preferred
•  Experience working with and supporting BIPOC and low-income communities preferred; lived experience deeply valued
•  Bilingual and multilingual skills valued

Salary & Benefits: $68,000-$72,000, Full-Time, 40 hours/week. Exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off, monthly internet and phone stipend, flexible work arrangements, matching retirement contributions.

Proof of COVID-19 vaccination is required prior to employment. As a public health nonprofit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific or sociological objections to vaccination will not be considered for an exemption or accommodation.

Work Location: This position has a fully remote, office-based or hybrid option, and requires access to reliable internet connection. Submissions from candidates living outside of Washington will NOT be considered.

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all that we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.