WithinReach makes it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We work one-on-one with people – in person, over the phone and online – to identify their goals and provide them with immediate support that is close to home. WithinReach also works with partners, providers, and policymakers in a variety of ways to prioritize families and children. We are focused on improving access to resources and support because we believe all families and children benefit from holistic and comprehensive information to navigate health, food, and early childhood systems with success.

Our team is smart and purpose-driven. We are change makers, working to build healthy, equitable, vibrant communities. We believe that we can only do our jobs well by learning about and reflecting the people we serve through workforce and leadership development and by seeking to identify and reduce the system and access barriers that contribute to structural inequities. By doing so, we are able to create meaningful change for families and communities.

Position Summary: WithinReach is often the first point of contact for Washington families and individuals seeking information about public benefits and local resources. The Mental and Behavioral Health Specialists serve as a conduit between families and resources. We use web-based integrated databases and connect families experiencing mental or behavioral health challenges to substance use resources and treatment, food assistance, child development programs, health insurance, and other local community resources.

General Duties and Responsibilities:

• Provide program information, eligibility screening, application assistance, and follow-up support to clients.
• Inform families about core, state benefit programs including but not limited to mental and behavioral health resources, WIC, Basic Food (food stamps), child development resources, health insurance, and other community resources.
• Track client interactions and deliver resources in a client management system.
• Help to maintain, update, and add to a database of mental and behavioral health resources and referrals.
• Provide friendly, informed and responsive customer service.
• Work collaboratively in a multi-agency, multi-disciplinary team that promotes mutual respect, open communication, and joint problem solving strategies.
• Attend mental and behavioral health trainings coordinated by partner agencies

Required Qualifications:

• 1-3 years of experience working directly with low-income, diverse and multicultural families
• Knowledge of Washington State mental and behavioral health resources and programs
• Access to reliable internet service, an internet stipend is included with this position (Recommended minimum of 25mpbs for better voice and audio quality)

Desired Qualifications:

• Experience in early childhood education, health care, social services or a related field
• Familiarity with home visiting programs, substance use disorder treatment and services, and parenting supports in Washington
• Familiarity with statewide programs such as Basic Food (SNAP), Early Support for Infants and Toddlers, WIC, and Medicaid
• Call center and/or relevant customer service experience
• Bilingual speaker preferred (Spanish or other language speakers are encouraged to apply)
• Bicultural preferred

Required Skills:

• Ability to assess client needs to provide appropriate information and referrals by telephone.
• Excellent listening, communication, and problem-solving skills.
• Strong interpersonal skills and demonstrated ability to work and communicate effectively with people of diverse cultural, ethnic, linguistic and socioeconomic backgrounds.
• Effective time management, prioritization and multi-tasking skills.
• Ability to manage responsibilities independently and work with limited supervision, as well as in a strong team environment.
• Ability to listen to information while collecting and inputting data into client management systems.

Salary & Benefits: $20/hour ($22/hour for bilingual), Full-Time, 40 hours/week, nonexempt.  Excellent benefits include fully paid medical coverage, vision, and dental for employees and generous coverage for spouses, partners and dependents. Paid time off and employer-matched retirement plan.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19 by October 18, 2021. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Job Location: This positions is remote at this time due to COVID-19. WithinReach office location is: 155 NE 100th Street, Suite 500, Seattle, WA 98125. We are taking the utmost precautions to protect our staff during the COVID-19 pandemic.  

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.