Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Wish has an exciting opportunity for a Sr. User Researcher to form the foundation of our User Research team. Successful candidates will have extensive backgrounds in qualitative research methods especially foundational research and a track record of using research to drive the understanding, growth, and the success of a product. As a founding member of this team, you will be empowered and motivated to drive business impact via the application of user research.

The Senior User Researcher will navigate and aid in product innovation for a global user community of over 500 million Wish buyers.  They will build a deep understanding of users’ behavior and turn qualitative user research into insights to advise future product development and enhancements. Together with their cross functional teammates they will impact the Wish buyer journey and revolutionize the digital shopping experience.

What you'll be doing:

• Work closely with cross-functional teams of data scientists, user researchers, product managers, designers and engineers who are passionate about the Wish consumer experience
• Define, plan, and conduct user research including supporting the work of more junior colleagues
• Deliver compelling insights to help drive evidence-based product and design decisions
• Develop and innovate on our mixed-methods user research practice 
• Bring focus to emerging needs and behaviors in ways that yield actionable insights
• Deploy insights to develop hypotheses the team can mature into design proposals and product recommendations
• Create innovative and flexible research techniques that balance proven methods with experimentation
• Clearly and persuasively communicate project findings and the reasoning behind them to internal stakeholders
• Play the role of storyteller to communicate user needs in ways that resonate, connect with and motivate internal audiences

• 3+ years of experience in mobile / digital user research, working to understand and develop user decision and behavior models and frameworks to inform product and operation strategy 
• Relevant Academic background including Graduate level education
• Experience applying research to help organizations discover / develop strategic opportunities and drive business outcomes from identifying customer needs
• A dedicated advocate of a user-centred approach to product development, while also balancing business needs
• Experience in applying various types of qualitative and quantitative methods coupled with a strong understanding of strengths and shortcomings of different research methods
• Experience in mixed method is a plus
• Act as an ardent advocate for the user while deploying mature & advanced communication skills including:
• The ability to describe complex concepts clearly and persuasively to different audiences,
• Advanced data visualization skills 
• Proficiency  in presenting evidence and making recommendations to development teams 
• Experience helping cross-functional partners unite around common interests. 
• Biased towards action, and comfortable with ambiguity.

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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