IT Service Desk Engineer

  • San Francisco, CA
  • Full-time

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

As a member of our IT/Infrastructure team, you will be responsible for providing technical support related to the management of day-to-day user hardware and software issues. The ideal candidate possesses excellent troubleshooting skills for isolating problems and determining/implementing solutions, as well as a desire to provide high quality customer support to each of our employees.

What you'll be doing:

  • Demonstrate proficiency with Linux (Ubuntu), Mac and Windows operating systems and the troubleshooting of end-user issues
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking issues
  • Record all issues in Jira Service Desk to ensure effective reporting of the department’s performance
  • Manage users and permissions across both internal and cloud services (Okta, Active Directory, AWS, G Suite, GitHub)
  • Configure and troubleshoot AV and video conferencing technologies (Cisco Webex, Google Meet)
  • Manage purchasing, inventory and installation of IT related devices and peripherals
  • Ensure functionality and organization of shared spaces and conference rooms
  • Administer VoIP telephone systems
  • Manage company mobile device account and support mobile users
  • Adhere to security best practices and follow written policies
  • Maintain detailed IT related documentation

Qualifications

  • At least 3 years of experience providing desktop support in an enterprise environment
  • Detail oriented and with excellent verbal and written communication skills
  • Focus on time management and organization skills while multitasking
  • Ability to demonstrate consistent follow-through on assigned tasks and projects
  • A desire to interact with end-users on a daily basis as the frontline of the IT department
  • Able to lift 50 lbs

Preferred Qualifications:

  • 4-year Bachelor’s degree in related field
  • CompTIA A+, Linux+ and Network+ certifications
  • A strong desire to learn and grow technically

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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