Here at St Modwen, we are looking for ambitious people who are ready to build a better future with us. 

We are trusted developers – passionate about the growth of our business, and our people. 

With business areas in Homes and Logistics, St. Modwen are building strong foundations with our responsible business ambitions – demonstrating our commitment to do the right thing, every day. 

A Trainee Customer Service Technician enjoys variety in their work and always takes
customer relations in their stride. A go-getter who doesn’t sweat the small stuff, they oversee
the remedial work of our new homes, making sure that every customer receives ongoing
excellence from St. Modwen.

In a typical week, a Trainee Customer Service Technician might:

• Understand and assist the range of remedial work on new homes (which can include carpentry, decorating, plastering and general ad hoc maintenance duties as required by your line manager)
• Ensure that all homes are prepared so any repairs are completed on time and in one visit, to ensure that customers receive an excellent after-sales service level as they move in, and throughout the warranty period provided with every new home
• Assist the experienced Customer Service Technician whilst carrying out repair improvements to occupied properties, apply learnings to discuss with their line manager
• Pro-actively assist with the diagnoses and repairs faults as required
• Maintains clean working areas and question what does ‘good’ look like for our customers
• Carries out safe working practices to ensure individual well-being, as well as that of customers and colleagues
• Promote and lives the values of St. Modwen
• Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
• Develop and ensure safe working practices
• Challenge and suggest new ways of working, bring your life skills to the role

• The desire to want to learn and grow into the future role
• Excellent communication skills
• Possess a positive outlook
• Conscientious and genuine with your approach
• Ability to take the initiative and problem solve
• Full, valid driving licence
• Relevant CSCS card
• Strong attention to detail
• For safeguarding reasons, the company requires employees in this position to undergo a basic DBS check, which will show unspent convictions only. The results of the DBS check would be dealt with on a case-by-case basis

• A starting salary of £20,649.00 per annum (40 hours p/w)
• Up to 10% bonus per annum
• An engaging learning and development programme to build your capability and confidence.
• Work towards relevant qualifications, with study leave for exams.
• The chance to build a better future with St. Modwen.
• Access to our AWESOME reward and recognition scheme.