We are market leaders in the brand awareness industry and provide creative solutions on brand management and customer acquisition. WiseUp Creative’s services are tried, tested and tailored. We are therefore able to provide limitless scope to better assist companies from all industries and sectors, thus enabling the growth our clients require.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Customer Service duties and responsibilities

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

Salary

$40,000 - $56.000 a year

Job Type

Full-time

Schedule:

• Monday to Friday
• Weekend availability

• High school diploma or equivalent
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills

Benefits:

• Disability Insurance
• Employee Assistance Program
• Employee Discount
• Flexible Schedule