Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

IT Field Technicians are a subset of the Information Technology department. The Tier 2 Field Support Technician plays a crucial role in ensuring the stability, security, and efficiency of our corporate IT systems. This position involves providing advanced technical support to our branches, diagnosing and resolving complex hardware and software issues, configuring and maintaining network equipment, and serving as a technical escalation point. Additionally, the technician is responsible for conducting quality assurance activities, mentoring Tier 1 Technicians, and supporting both employees and end-user IT equipment through on-site technical assistance. This includes promptly responding to customer requests and problems, either directly resolving the issues or escalating them to the appropriate resource and monitoring their effective resolution. The role also encompasses supporting various projects such as company expansion, process improvement, and proactive equipment upgrades. Statewide travel may be required as needed.

Essential Functions

• Production Environment Support: Provide hands on support for all workstation related issues by resolving break fix requests and completing proactive monthly visits.
• Project Work: Support Wing's expansion and improvement through project related tasks directed by the IT Field Technician Project Lead and Project Management.
• Asset Management: Complete regular audits resulting in accurate records for all end user IT equipment.
• Knowledge base Article Management: Review and update knowledge base articles that Field Support utilizes and contact appropriate IT departments to update outdated articles owned by other teams.
• Quality Assurance (QA): Conduct regular audits and reviews to assess service delivery standards and identify areas for improvement.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent required
• 3+ years of experience in a technical service desk role required
• 1+ years of experience with financial institution software preferred

Technical or Specialized Knowledge/Skills:

• Knowledge of supporting troubleshooting workstation hardware and software.
• Knowledge of IT infrastructure and networking equipment.
• Ability to work independently and prioritize workload based on criticality.
• Understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
• Written, verbal, and listening communication skills to understand and convey technical requests or incidents to non-technical customers.
• Proficiency with all Microsoft Office products.
• Demonstrates a proficient orientation towards customer service and teamwork.

Certifications Required:

• CompTIA A+, CompTIA N+, Microsoft 365 Certified: Modern Desktop Administrator Associate or another acceptable certification as approved by management. required
• Valid driver's license and an acceptable driving record required, as this role does provide a company vehicle for business use.

PAY RANGE: $31 to $36 per hour (I12) plus 7% annual target bonus. 
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 07/23/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.