ApplyRight, powered by Whitecollars, aims to revolutionize career counseling in Saudi Arabia. We empower job seekers to reach their career aspirations through expert guidance, comprehensive services, and cutting-edge technologies. With decades of recruitment industry experience, our goal is to offer a personalized career counseling journey that sets us apart as the leading service provider in the region.

As a Senior Career Specialist, you will oversee the delivery of career counseling services to our clients while leading and inspiring a team of Career Counselling Specialists.

Key Responsibilities:

       Client Management:

• Act as the primary point of contact for clients, including seniors, mid-range professionals, and freshers.

• Conduct initial consultations to assess client needs and expectations.

• Develop and implement personalized career counseling plans for each client.

        Team Leadership:

• Lead, mentor, and provide guidance to a team of Career Counselling Associates.

• Allocate clients to associates based on team capacity and expertise.

• Monitor team performance to ensure exceptional service delivery and adherence to SLAs.

         Service Delivery:

• Oversee the delivery of all career counseling services to clients.

• Ensure services align with clients' personalized plans and company standards.

• Review and approve work completed by associates, including CVs, LinkedIn profiles, and job applications.
  
  Quality Assurance:

• Conduct regular quality checks on the team's work.

• Ensure adherence to internal KPIs and quality standards.

• Address and resolve any service delivery issues promptly.

        Data Management:

• Accurately capture and store all client interactions and service delivery data in our cloud database.

• Utilize data to track client progress and provide actionable insights for improvements.

        Client Feedback and Improvement:

• Collect and analyze client feedback to enhance service delivery.

• Implement changes based on feedback to improve client satisfaction continuously.

        Reporting:

• Prepare regular reports on team performance, client satisfaction, and service outcomes for the Operations Manager.

• Provide insights and recommendations for ongoing service enhancements.
   

Join ApplyRight and make a significant impact by guiding job seekers toward their dream careers. If you’re passionate about helping others succeed and thrive in a dynamic environment, we’d love to hear from you!