Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 2.7 million individual people last year (to 30 June 2022).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Mō tēnei tūranga - About the role 

The Mental Health and Addictions work is both dynamic and diverse and will see you working as a part of a collaborative 24/7 shift team, supporting a range of essential services as part of the National Telehealth Service. These critical services use core counselling skills to support people around relationships, alcohol and other drugs, depression and mental health issues, suicide and self-harm and problem gambling.  

Our services have grown over the years due to the convenience it provides our Service Users, whether that be over the phone, text, our online chat forum or email. 

New Employee Start Dates

For new employees we have the flexibility to offer various intake dates throughout the year where you will receive three weeks of paid training, beginning in our Auckland Office. 

Our next 2023 induction and training intake dates for new employees are:  

April 17th 

July 17th  

October 19th

Thinking ahead, we are taking applications and building a pipeline from those of you who are looking for a change or re-entering the workforce and would like to look at opportunities now and book your space in one of our trainings. 

As a permanent team member, you will receive regular paid training, professional and personal development, career development opportunities, external supervision and ongoing support from your peers, our leadership team, and Clinical Supervisors. 

Mōu ake - About you  

You are a fully registered professional with experience in 1:1 counselling.

 The following is a general indication of what you bring to your work 

• A high level of listening and communication skills  
• Able to use appropriate counselling and support skills to meet service user needs  
• Ability to manage stressful situations effectively and work under pressure  
• Adaptable and resilient  
• Passionate about all aspects of service delivery  
• Effective planning and organisational skills  
• Knowledge of kaupapa Māori frameworks in the mental health sector  
• An understanding of Te Tiriti o Waitangi and a commitment to increasing equity for Māori Tangata Whai ora
• The confidence to work with new technology, tools, and resources  

Whether you are looking for a change, a WFH opportunity or career development, we look forward to hearing from you. 

Ō mātou uara - Our values 

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them 

• Mahia te mea tika / Do the right thing  
• Hihiri e te kounga / Motivated by quality  
• Ngākau nui ki te pai ake / Passion for better  
• Pokohiwi ki Pokohiwi / Shoulder to shoulder  

  To tatou tikanga / Our culture  

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.