To tatou tikanga | Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

We are looking for an experienced IT Operations Manager to join our team and lead our IT support, service desk and cloud infrastructure operations. 

Mō tēnei tūranga | About the role

Keeping systems strong so our teams deliver better care

As our IT Operations Manager, you will lead and continuously improve the performance of our service desk and IT support team. Your role ensures every interaction delivers high-quality, customer-focused technical support. From end-user and desktop services to applications and infrastructure, you’ll be at the heart of keeping our systems running smoothly, overseeing the daily operations of our contact centre digital platforms. 

Ngā haepapa matua | Key Responsibilities

How you’ll help us care smarter

Inspire and Empower a High-Performing Team: Lead a talented team to deliver high-quality service and secure, digital platforms that support critical health and social services. You’ll fostering a culture of excellence through clear direction, mentoring, and meaningful development opportunities. 

Champion Operational Excellence in Digital Services: Lead daily operations of contact centre digital platforms, ensuring they’re secure, reliable, scalable, and cost-effective. You’ll drive continuous improvement through smart monitoring and proactive problem solving.  

Be the Bridge Between People and Platforms: Collaborate closely with Service Directors, Contact Centre leaders, and Support Services teams. You’ll keep stakeholders informed, engaged and aligned while also building strong partnerships with key technology suppliers.

Drive Smart Commercial and Vendor Strategy: Own the commercial side of platform operations, from licensing and compliance to budgeting and vendor management. You’ll identify opportunities for cost savings and ensure we’re getting the best value from our technology investments.

Ngā hua mōu | What's in it for you 

• Hybrid Flexibility – Work from home a few days every week in a role built on trust, balance and autonomy. 
• Celebrate YOU! – Enjoy a paid day off each year to relax, have fun, or do whatever makes your birthday special.
• Wellbeing Days – Once a month, you can hit pause with a half-day off to recharge, relax, and put our wellbeing first. Because you deserve it!
• Pet-friendly & Inclusive – Our Auckland office is vibrant welcoming and made for humans and their furry companions.
• Car Parking – Beep beep, no stress, no extra cost, just onsite car parking.
• A team that feels like a team – Be part of a fun, supportive, and dynamic team, shaping an energising workplace culture.

You'll thrive here if...

You're excited by the possibilities of technology and lead your team to success. You have a knack for solving problems and thrive in a fast-paced environment. You're a natural who builds strong, trusted relationships with internal teams or external partners. If you bring experience in IT operations management and are excited about the opportunity to enhance our digital platforms, we'd love to hear from you!

Not sure if you meet every requirement? If you're excited about this role and think you have what it takes, we still want to hear from you and encourage you to apply! We value diverse perspectives and are committed to finding great people, not perfect resumes. 

Ōu wheako ōu mātauranga hoki | Qualifications and experience

• Ideally holds a Bachelor's degree in Information Technology, Computer Science, or a related field   
• ​​5+ years IT support and engineering experience across a range of services and disciplines  
• ​Experience managing hybrid environments (on-premise and Microsoft Azure)  
• ​Familiarity with security frameworks such as NZISM, NIST and ISO 27001 
• ​Familiarity with cybersecurity and compliance best practices. 
• ​Demonstrated experience with ITSM frameworks (e.g. ITIL certification)​ 

Ōu āheitanga ōu pūkenga hoki | Skills and competence

• ​Security mindset in all aspects of your work 
• ​Ability to balance multiple priorities and communicate confidently 
• ​Strong desire to share knowledge and build capabilities in team members 
• ​Detail oriented, but also pragmatic and able to see the bigger picture 
• ​Telephony technologies in a Contact Centre environment, such as CXone 
• ​Design, support, and administration of Microsoft 365 suite of services, particularly Microsoft Teams and Teams Voice, Exchange Online, SharePoint Online and OneDrive for Business, and the administration of Windows 10/11 
• ​Thorough Microsoft Azure experience across services such as AzureAD, InTune, Autopilot, Azure Virtual Desktop, ExpressRoute, B2B and B2C, IaaS, Power Platform, and other as-a-Service technologies 
• ​Strong network capability across firewalls, switches, routers, DNS, VPN, and SDWAN 
• ​Technical documentation skills, both in process mapping and architecture design documents, and also simplified knowledge base articles for skills transfer​ 
• Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder