The Vacation Internationale (VI) Sales Team, part of Westgate Resorts, operates inside the iconic Westgate Las Vegas Resort & Casino. As members of the Westgate family, the VI Sales Team shares the company’s passion for hospitality, integrity, and exceptional guest experiences. This high-energy team introduces guests from around the world to Vacation Internationale’s flexible vacation ownership program, helping them explore a world of travel possibilities. Team members enjoy a professional, fast-paced environment backed by Westgate’s legendary legacy of service and success.

Pay: $18.00 - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

As a Tour Desk Agent, you will be the friendly face that sets the tone for an exceptional guest experience. In this highly visible, guest-facing role, you will warmly welcome visitors, review tour information and incentives, and ensure guests are fully prepared for their upcoming resort presentation. Your professionalism, attention to detail, and commitment to outstanding service will help create a seamless tour experience while supporting the success of our sales and marketing teams.

If you thrive in a fast-paced hospitality environment, enjoy engaging with guests, and take pride in delivering memorable service, we'd love to hear from you!

What You'll Do:

• Welcome and assist guests with professionalism and enthusiasm, ensuring a positive and engaging arrival experience.
• Efficiently check guests in and out of their scheduled tour assignments while maintaining accurate documentation and records.
• Review tour details, incentives, and expectations with guests to ensure they are informed and prepared for their presentations.
• Coordinate general office administration activities in support of the Vice President of Vacation Ownership and Sales leadership team.
• Provide administrative and clerical support to the General Manager and Senior Management team as needed.
• Maintain organized records, reports, and correspondence while ensuring confidentiality and accuracy.
• Serve as a liaison between guests, sales representatives, and management to help facilitate a smooth and efficient tour process.
• Assist with special projects and departmental initiatives that support business operations and guest satisfaction.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• High school diploma or GED required; college coursework in Hospitality, Business Administration, or a related field is a plus.
• Minimum of one year of experience in hospitality, customer service, front desk operations, or administrative support preferred.
• Exceptional communication and interpersonal skills with a professional, guest-focused approach.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to professionally handle incoming phone calls, guest inquiries, and administrative requests.
• Strong problem-solving skills with the ability to research, resolve, and document guest concerns and operational issues.
• Experience compiling, tracking, and distributing reports, statistical data, and spreadsheet information to management teams.
• Ability to perform general office administration duties, including correspondence, filing, photocopying, scheduling, and supply inventory management.
• Dependable, detail-oriented, and self-motivated, with a positive attitude and strong commitment to teamwork.
• Ability to manage multiple phone lines, take accurate messages, and respond to questions and inquiries in a courteous and professional manner.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.