Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

The Onboarding Coordinator reports into the Talent Acquisition organization and provides critical onboarding support to Westgate Resorts new hires and current team members transferring to another role within company. This individual will deliver exceptional customer service and be responsible for managing all on-boarding steps such as ordering drug/background checks, I-9s, new hire paperwork, etc. Will partner with recruiters and hiring leaders from multiple properties to ensure a smooth and effective transition for new hire and internal transfer.

As a Onboarding Coordinator you will:

• Process new-hires including running background checks, E-Verify authorizations, scheduling drug testing, reviewing pre-employment medical results, and explaining the Drug-free Workplace procedure required by the company
• Explain and review all new hire paperwork to ensure completeness and accurate information
• Process Name Changes
• Maintain team member I-9 verification, including periodic self-audits of I-9s
• Scan personnel files in Image Quest, update team member files to document personnel actions and provide information for payroll and other uses
• Maintain inventory of forms
• Assist with all pre-employment questions or tasks
• Assure work clearance prior to new hire orientation deadline
• Meet deadlines in a timely manner
• Schedule and conduct meeting with the Talent Acquisition team to ensure a seamless new hire process
• Perform special projects as assigned, including but not limited to recruiting efforts support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bi-Lingual (English / Spanish) required
• Possess good judgement and have a high level of discretion and confidentiality
• Ability to manage tasks simultaneously within a fast-paced environment
• Must possess excellent interpersonal skills and work well with others
• Proactive problem-solving skills
• Relationship-builder and possess the ability to engage and connect with others quickly
• Organized, a self-starter, and know how to prioritize your day
• Exceptional communication skills and have a strong customer service mindset
• Ability to learn new systems and process quickly

Education and/or Experience

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and 1 + Customer service background, preferably in an HR or Talent Acquisition capacity
• Intermediate proficiency in MS Word, Excel, PowerPoint and Publisher is a must
• Experience with the following technologies: DocuSign, Sterling, SmartRecruiters (ATS)
• Background in core HR processes such as onboarding and i9 verification is preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.