About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Westgate Smoky Mountain Resort & Waterpark is seeking an inspirational Food & Beverage Director to lead, coach, and develop the F&B team. The Director will oversee the iconic Southern Comfort Kitchen, where innovative Southern classics come to life in a historic setting of Southern charm. This unique concept is the result of a successful partnership with Sazerac, the makers of Southern Comfort Whiskey. 

In addition to Southern Comfort Kitchen, the F&B Director will manage other venues, including the Southern Comfort Lobby Bar, Roaring Forks Snack Bar (located within the indoor waterpark), The Marketplace (offering lunch specials, a coffee bar, deli, and market), Wild Bear Tavern (featuring authentic German cuisine at Wild Bear Inn), and banquet services.

The Director of F&B must embody Westgate Resorts' core values of Passion, Integrity, and a strong Work Ethic. Our company’s success is driven by our commitment to these values and align with our culture statement: "Love What We Do, Love Who We Do It With, Love Who We Do It For!”  Join a company that is committed to the satisfaction, engagement and happiness of our team members, owners and guests.

Job Responsibilities: What will you do as a Food & Beverage Director?

• Direct and oversee all F&B operations at Smoky Mountain Resort & Waterpark, River Terrace Resort and Conference Center and Wild Bear Inn.
• Selects, supervises, trains, develops, schedules, disciplines, and counsel’s staff. Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards.
• Provide timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Conduct weekly F&B meetings with managers to communicate upcoming events, discuss business levels, evaluate staffing, set specials and review BEO’s. Schedule one-on one meetings with managers to further aid in their development.
• Create and develop new F&B concepts/revenue streams for the Gatlinburg properties. Develop strategies to increase same store sales.
• Create and implement menus for each food venue. Cost out working recipes to meet targeted menu COS. Utilize menu engineering to maximize profits.
• Lead by example while directing healthy sanitation and food safety practices that meet/exceed local health code regulations.
• Works with F&B department leaders to meet/exceed established F&B budgeted guidelines for the resort. Establishes sound pricing practices for menus and services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation.
• Utilize forecasting tools and historical measurements to assist in ordering product, scheduling staff and manage overall operating expenses.
• Actively involved with F&B leaders in conducting food inventories and in developing strategies to reduce waste.
• Engage with Westgate marketing, the resort, and the local community to continually promote Gatlinburg F&B venues.
• Plan, organize and execute special events for the resort and sales team.
• Passionate about the F&B industry with strong integrity and work ethics

What are we looking for in a Food & Beverage Director?

• High school diploma or general education degree (GED).
• At least 5 years of progressive leadership experience at the director level in Food & Beverage
• Working knowledge of all applicable laws, codes, and F&B regulations.
• Proven experience demonstrating our core values; Passion, Integrity, and a strong Work Ethic.
• Excellent communication skills with the ability to read, write and speak English fluently, Spanish is a plus.
• Ability to effectively present information and respond to questions from team members, managers, clients, owners/guests, and the public.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, inventory management, ordering and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship building.
• Must be able to lift and move up to 50 lbs. while performing the duties of this job.
• Must be flexible in working when needed and when business demands, including weekends, evenings, and holidays.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.