ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

The Assistant Director of Housekeeping will manage and direct the day to day operation of Housekeeping in collaboration with the DIRECTOR.  To participate and enforce quality assurance and accountability for all Westgate standards, policies and procedures, which include daily staffing, training, development of team members, coaching and participating in the hiring process.  available to work all shifts as deemed necessary for business needs. 

Role and Responsibilities: (Includes but is not limited to the following)

Responsibilities include training and development of employees, hiring and coaching, maintaining staff morale, budgeting and resource allocation. Manages the entire Housekeeping Department in the absence of the Director of Housekeeping during all shifts in support of the Hotel Division to ensure the highest level of guest experience is maintained at all times. 

Performance Requirements: (Knowledge, skills and abilities)

• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to the    supporting staff.
• Assign and instruct all personnel in details of work.
• Observe performance and encourage improvement.
• Monitor workload and make staffing adjustments accordingly.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other team members.
• Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.
• Response to guest complaints with effective resolution to ensure guest experience recovery.  
• Make decisions and take action based on previous experience & judgement, sometimes revising procedures to accommodate unusual situations.
• Ability to effectively assess and exercise sound judgment when dealing with issues of concern.
• Implement control processes over the performance of staff.
• Able to create and implement comprehensive policies and procedures.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, and adapt instructions/directions from one assignment to another.
• Supervise all staff including selection, training, counseling and discipline.
• Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations.
• Ability to access and input information using a moderately complex computer system.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Ability to accurately interpret the Union contract.  

Experience & Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Desirables:

*Fluent in Spanish is a plus, Bachelor Degree is preferred but not required. Union experience.