Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

As the Assistant Director of Engineering, you will support and assist the Director of Engineering by overseeing and driving the resort's engineering and maintenance operations. With your strong technical knowledge and leadership abilities, you will contribute to ensuring the smooth functioning of our facilities, maintaining high standards of guest satisfaction, and driving continuous improvement initiatives

• Execute the strategic vision and direction for the Engineering department, aligning with the resort's overall goals and objectives
• Provide leadership, guidance, and mentorship to the maintenance team fostering a culture of innovation, collaboration, and excellence while enforcing accountability
• Implement, train, and enforce safety protocols and procedures, ensuring a safe and secure environment for guests and employees
• Assist in managing the Engineering Department's budgets; reserves and capital expenditures, P&L reviews and forecasting expenses & maintaining of the department's checkbook
• Participate in the development and management of maintenance programs, procedures, and schedules to optimize the department's efficiency
• Support the planning and execution of major capital improvement projects, from concept to completion, ensuring adherence to quality standards, budgets, and timelines
• Conduct regular inspections and audits to identify maintenance needs, safety concerns, and areas for improvement
• Liaison with vendors, contractors, and suppliers to facilitate efficient and cost-effective maintenance operations
• Responsible for the procurement and inventory of all tools and materials purchased and assigned to the Engineering Department
• Ability to develop documents using Microsoft Office applications such as Word, Excel and PowerPoint
• Experienced in effectively operating resort operations devices & software (HotSOS)
• Communicate professionally through radios, phones, emails, and verbal communications
• Perform custodial and maintenance duties, as needed
• Ability to read & interpret blueprints, technical data, and O&M manuals
• Must have the ability to recognize and resolve potential hazards on the property
• Expert ability to use hand tools, electrical and battery-powered tools and any other pertinent tool required by the work at hand
• Ability to work using ladders, scaffolds, lifts, dust masks and work in confined/tight spaces
• Ability to communicate and interpret guest needs by positively interacting towards resolutions
• Must comply with all CFI /Westgate Resorts policies and procedures
• Must always represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior
• Other duties as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• 4 years or more of leadership experience in a resort/commercial environment
• Minimum High School diploma, Bachelors, or Associate's in a maintenance related field
• Must have valid Tennessee Driver's license
• Preferably licensed or certified in the major trades; refrigeration, plumbing or electrical
• OSHA Safety Certification preferred
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.