About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Senior Operations Training Manager plays a leading strategic role in the training and development department and is responsible for the management of course and content development, training delivery processes, the management of resources to deliver the content and ongoing performance management to ensure training is efficient and effective. Training types include instructor led (ILT), online, and blended.

Essential Duties & Responsibilities include the following, and other duties may be assigned.

• Provide strategic direction and solutions that help to support Westgate’s long term performance management strategy.
• Work collaboratively with Resort Operations, Corporate Operations, and Timeshare Sales leadership to ensure training programs and processes are aligned with critical business priorities and to create a positive end to end experience for all Westgate team members
• Implement quality control and continual improvement processes to maintain training content and delivery mechanisms that represents Westgate’s quality standards
• Work with leadership stakeholders to assess, evaluate and prioritize overall manager/leader development needs.
• Educating stakeholders on training benefits/requirements and availability of that training
• Build and manage a repository of interactive training techniques/resources used by operations and field trainers
• Evaluate, redevelop, and maintain talent onboarding programs as needed
• Conduct train-the-trainer sessions and structured learning experiences
• Assess training effectiveness and conduct program evaluations
• This role requires 25-50% travel with the bulk being locally within Central Florida. 
• This role is fully on-site, not hybrid.

Supervisory Responsibilities 

• Hire and oversee training specialists
• Set performance expectations and measure contributions objectively
• Provide a roadmap for employee development and career planning
• Establish and monitor training schedules

• Proven experience as a Training Manager, Training Lead, Master Trainer, or similar
• Advanced knowledge in theories of motivation and techniques used to improve learner engagement
• Experienced in developing and delivering differentiated instruction
• Proven experience in designing multiple training events in a corporate setting
• Experienced in providing guidance on training best practices, including experiential learning activities, following evidence-based methodologies and principles such as Kirkpatrick’s levels of evaluation, learner-centered approach, and the Cognitive Theory of Multimedia Learning (CTML)
• Advanced knowledge of training technologies such as mobile apps, interactive polling websites, and games
• Strong organizational, analytical, and project management skills
• Demonstrated knowledge of constructivist teaching methods and other learning theories, preferred

Education and/or Experience

• Bachelor’s degree in Education, Instructional design, or equivalent combination of education and experience
• ATD Master Trainer Certification, AHLEI CHT Certification, or equivalent certification preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.