Use our Daily Pay benefit and get access to your pay as you need it.

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Embark on a career-defining journey as a Director of Front Office with our thriving team! We are seeking a seasoned professional to play a pivotal role in fostering a positive, compliant, and engaging work environment. 

You will be part of creating a vibrant culture and work on a team that collaborates and has the desire to raise the bar. We're seeking a dynamic individual to lead our Front Office team.

• Spearheads Front Desk operations to ensure unparalleled guest service and seamless operational workflows during check-in and check-out processes.
• Directs room reservations, maintains front office systems, manages supplies inventory, and optimizes scheduling for efficient operations.
• Provides comprehensive training, supervision, counseling, scheduling, evaluation, and motivation for all front desk associates, ensuring a commitment to service excellence and sustained performance growth.
• Partners effectively with housekeeping and maintenance departments, fostering seamless communication and cooperation to enhance guest experiences.
• Demonstrates adept management skills and sound judgment to address challenges and achieve optimal outcomes.
• Upholds company standards rigorously to guarantee consistently high-quality guest relations and experiences.
• Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing team members accordingly.
• Leads, facilitates, and actively engages in meetings to collect and share pertinent information, promoting team unity and alignment.
• Actively participates in all areas of operations as needed, embodying a fully hands-on approach to leadership.
• Embraces and promotes the company's culture and core values, fostering a positive and cohesive work environment.
• Assumes additional assignments and responsibilities as directed by the hotel's general manager, demonstrating flexibility and adaptability in meeting organizational needs.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Must have hospitality experience in leadership role.
• Minimum 3 years management experience and/or bachelor’s degree.
• Minimum 3 years Hotel Front Office and or Guest Services Management experience.
• Minimum expert level knowledge of Microsoft Office Word and Outlook.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Proven track record ability to motivate and inspire team.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.