ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Using various types of equipment, materials and techniques, maintain the physical appearance of the beverage outlets and storerooms at levels of standards set by management. Remove and compact trash from the areas. Keep the department supply areas organized and clean.  

Role and Responsibilities: (Includes but is not limited to the following)

• Communicate in written format the status of work performed including descriptions, dates and times of such work completion.

• Maintains the highest standards to ensure the quality and cleanliness in the casino, public areas, offices and other required areas.
• Keeps the assigned areas maintained in accordance with established policies and procedures.
• Cleans between slot machines, removes papers, glasses, debris, and discards all empty bottles.
• Wipes down all slot machines, change booths and change banks in assigned areas.
• Keeps assigned area clean of debris and trash removed.
• Clean door handles, steps, hand rails, tables and chairs.
• Empties and cleans ashtrays/urns and trashcans.
• Keeps all equipment properly maintained, clean, and free of marks.
• Cleans all bathrooms & toilets in assigned areas outlined in job procedures and as trained.  Keep restrooms stocked with supplies.
• Reports emergencies and maintenance needs to Supervisor.
• Clean-ups bio-hazards according to proper procedures.
• Sweeping, vacuuming, dusting, heavy lifting and moving furniture, marble polishing, stripping and waxing.
• Performs all other job related duties as requested.
• Assists other areas as needed.

Performance Requirements: (Knowledge, skills and abilities)

 Must be able to meet and exceed all customer service standards.

 Must be able to communicate effectively when using communication devices (radio).

 Must be able to report any or all issues that could result in poor Housekeeping conditions (work orders for repair).

 Must be able to adapt to the conditions of a fast paced and demanding environment.

 Must be able to follow directions when assigned multiple tasks.

 Must be able to identify and correctly use chemicals for which they are required by OSHA standards.  

Typical physical / mental demands

• Ability to comprehend verbal English sufficient to understand job requests from supervisor, guests, and co-workers.  Ability to understand verbal English in case of emergency situations.
• Ability to read/comprehend product labeling instructions/warnings to enable the safe application of products and processes within the Hotel. Ability to understand written English to read any caution or safety notices.
• Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to communicate with other employees, management and external contacts.
• Basic mathematical skills necessary to verify/balance reports, perform simple calculations and conduct inventories.
• Ability to stand, move, and work throughout office area including walking (up to 2 miles, intermittently), climbing stairs/ladders, and riding elevators, for the duration of the shift.
• Ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 150 lbs. on an intermittent basis and sufficient dexterity of hand in order to use pen/paper, mop/buckets, broom/dust pan, scrapers, spray bottles and scrub brush.
• Ability to lift a maximum of 150 lbs. by hand.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Typical Working Condition:

May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. 

Experience  Requirements

• Previous experience in Hospitality Industry dealing with customer service.
• Previous work experience in an Janitorial Service environment with a cleaning background

Education Requirements

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.