Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The TA Onboarding Coordinator reports to the Talent Acquisition organization and provides critical onboarding support to Westgate Resorts' new hires and current team members transferring to another role within the company. This individual will deliver exceptional customer service and be responsible for managing all onboarding steps such as ordering drug/background checks, I-9s, new hire paperwork, etc. Will partner with recruiters and hiring leaders from multiple properties to ensure a smooth and effective transition for new hires and internal transfers.

• Process new hires including running background checks, E-Verify authorizations, scheduling drug testing, reviewing pre-employment medical results, and explaining the Drug-free Workplace procedure required by the company
• Explain and review all new hire paperwork to ensure completeness and accurate information
• Maintains team member I-9 verification, including periodic self-audits of I-9s
• Scan personnel files in Image Quest, update team member files to document personnel actions, and provide information for payroll and other uses
• Maintain inventory of forms
• Assists with all pre-employment questions or tasks
• Assures work clearance before new hire orientation deadline
• Meet deadlines in a timely manner
• Schedule and conduct meetings with the Talent Acquisition team to ensure a seamless new hire process
• Performs special projects as assigned, including but not limited to recruiting efforts support.

• 1+ years of customer service experience, preferably in an HR or Talent Acquisition capacity
• Bilingual in Spanish Required
• Ability to work in-office 5 days/week - Monday through Friday from 8:30 am to 5:00 pm.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Publisher is a must
• Experience with the following technologies; DocuSign, Sterling, SmartRecruiters (ATS)
• Experience and background in core HR processes such as onboarding and I9 verification is preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.