About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The Generalist supports the Team Member Services Department in all facets of Team Member Services Operations and related activities by performing the following duties.

Duties and Responsibilities:

• Manage the recruiting and employment process including applicant sourcing/developing candidate pool, pre-employment assessments for prospective hires and transfers, applicant tracking solution, reporting, onboarding, pre-screening, new-hire orientation, and other processes.
• Communicate with hiring managers regarding positions to fill.
• Periodic travel to other sites to facilitate recruiting and address team member issues (<25%).
• Provide day-to-day generalist support to assigned location(s).
• Recommend and implement approved recruiting strategies proactively.
• Coordinate internships and international recruiting as needed
• Provide counsel and support to management staff in team member relations issues.
• Conduct new team member orientation and facilitate the delivery of leadership programs.
• Coordinate and conduct new-hire onboarding annual all-team member training in January of each year.
• Conduct team member relations investigations using WG guidelines and facilities for effective resolution.
• Prepare CFI Summary Report Investigations for attorneys via Corporate reporting protocol.
• Assist Corporate office and attorneys with reply to requests from EEOC, Wage and Hour, attorneys, etc.
• Responds to inquiries regarding policies and procedures.
• Handles team member/manager concerns/questions regarding benefits, payroll, vacation/sick time, leaves of absence, & administrative/clerical duties related to Team Member Services administration.
• Prepares appropriate documentation to comply with Team Member Services' operating procedures and regulatory requirements.
• Participates in the unemployment process.
• Coordinate and follow up on Worker's Compensation matters.
• Coordinates/facilitates Westgate Foundation events and onsite assistance.

Supervisory Responsibilities:
Provides work direction to Team Member Services Representative/Coordinator where appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum requirements: Bachelor’s degree (B.A.); PHR, SPHR certification is a plus.
• At least 5 years of Team Member Services Generalist or Manager experience and/or training; or equivalent combination of education and experience. Knowledge of applicable state and federal employment laws.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.