ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Provide positive service standards to include but not limited to, courtesy, sincerity and enthusiasm to all guest, patrons & team members. 

Role and Responsibilities: (Includes but is not limited to the following)

·         Provide positive service standards to include, but not be limited to, courtesy, sincerity and enthusiasm to all guest and patrons. 

·         Handout in the beginning of the shift and receive at the end of the shift all keys, work sheets, sign in sheets, break sheets and radios. Inspect all stations and assigned areas to insure the cleanliness of the hotel. 

·         Train and retrain all employees according to the prescribed policies and procedures of the hotel and the EVS department. 

·         Make rounds of the assigned areas to check for items needing immediate attention and write work orders daily.

·         Report damage to Status Board or put it in HotSos for Engineering referral. 

·         Handle all employees and guest complaints, comments and follow up without come to EVS manager.

·         Maintain highest guest relations standard while in contact with guest and employees on the telephone or in person. 

·         Complete all special assignments assigned by your manager within the proper time frame paying attention to the prime objective of the project. 

·         Maintain records of all special/regular work assigned to you and turn into EVS manager. 

·         Oversee/assist in bio-hazard clean ups. 

·         Responsible for responding to calls such as floods, bio-hazard, on the job injuries, guest complaints, etc. 

·         Periodically report to EVS manager on the quality of job performance of each employee supervised, in addition to the normal reports turned in at the end of each shift Perform other related 

Performance Requirements: (Knowledge, skills and abilities)

• Excellent communication skills.

• Knowledge of cleaning.
• Understand and comply with all company and departmental rules and regulation policies and procedures. Skilled in establishing and maintaining effective working relationship with staff.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of the culinary union contracts. 
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.
• Resolve internal/external complications and complaints in a friendly and positive manner by conducting thorough research of the situation and the most effective solutions. This involves listening to the nature of the concern, demonstrating empathy with the internal/external contact and providing positive and proactive solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize allowances to remedy problems only after other alternative solutions have been offered.
• Ability to access and input information using a moderately complex computer system
• Communicate effectively both verbally and in writing to provide clear direction to staff. 
• Assign and instruct subordinates in details of work.
• Observe performance and encourage improvement.
• Monitor level of workload and make staffing adjustments accordingly.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Supervise staff including selection, training, counseling and discipline.
• Listen and respond to management, employee and guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information according to guidelines.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures. 

  Experience  Requirements

  ·         Minimum 1 year supervisory experience required