ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This position's primary purpose is to oversee the Lobby Supervisor, Lobby Greeters, and the inhouse and dayline Customer Service Representatives. This position is responsible for hiring, training, scheduling, and monitoring Team Member performance. The Guest Experience Manager's main goal is to ensure that each guest has a memorable stay from the point of arrival to the point of departure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates Training for Greeters
• Schedule Greeters
• Approve time off
• Oversee curbside greeting process
• Partner with sales team to ensure Concierge Reps are assigned to families.
• Monitor Team Member performance and conduct coachings
• Facilitate monthly 1 on 1's for Team Members within department
• Oversee the execution of Owner Events and Parties in addition to ensuring Concierge participation.
• Partner with Operations and monitor occupancy forecast to ensure seamless guest arrival experience.
• Supervise and report back to the Director of Concierge regarding the Greeters who are responsible for the following:
  Responsible for being in the lobby greeting all guests who enter
• Interacting with guests.
• Giving exceptional customer service.
• Greet all guests as they arrive to check into resort.
• Ensure guests are directed to appropriate desk and/or areas as needed.
• Enter tour guest information into computer.
• Locate sales representatives and making sure that they have picked up their Tours.
• Assist other sales departments as needed.

SUPERVISORY RESPONSIBILITIES

Oversees the Lobby Supervisor, Inhouse Lobby Greeters, and Customer Service Reps (Dayline/Inhouse)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.