ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Field support technician performs the on-site field work which is required to manage and repair all hardware and software instruments deployed by CFI & Westgate Resorts to its staff, clients and guest rooms. Acts as technical lead during installation, maintenance, and support issues. These instruments may include but are not limited to: Computers, network components, printers, copiers, telecommunication devices, time clocks, security cameras, kiosks, digital displays, audio/visual components (CATV) and structured cabling. Particular areas of responsibility and coverage zones are subject to change based on need. Technicians must also be able to participate in the on-call rotation which provides after hours support.

DUTIES

• Responsible for installing, configuring, troubleshooting, and maintaining new device components and software applications.
• Escalates critical issues to management and IT executive staff as necessary.
  Removes, replaces, upgrades or repairs, existing or aging equipment and applications as necessary.
• Builds, deploys, and documents device components, system images and software packages.
• Interface routinely with Business Analyst, System Administration, and Project Management groups to support hardware and software upgrades, installation, or maintenance.
• Provide direct support to end users in the usage and maintenance of software programs, and network facilities.
• Participation in the on-call after hours support rotation.

Other duties may be assigned at the discretion of the management staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent organizational skills
• Have good presentation and communication skills
• Understand networking technologies
• Be familiar with Microsoft product line, Apple product line, MITEL, phone system, and all end user devices including PC and MAC.
• Understand voice and data cabling technologies and troubleshooting procedures.
  Understand network protocols especially TCP/IP.
• Be able to troubleshoot and repair PC, MAC and Telephone issues.
• Troubleshoot wide area networking and local area networking problems
• Have a working knowledge of PC desktop operating systems and applications.
• Have a strong knowledge background of MAC and PC environments.
• Have the ability to supervise repairs by outside vendors.
• Have a working knowledge of Internet related equipment.
• Have the ability to troubleshoot the district's telephone system.
• Have excellent integrity and demonstrate good moral character and initiative.
  
  EDUCATION and/or EXPERIENCE
  May require an associate degree or its equivalent and 1-2 years of experience in the field or in a related area. Must be familiar with standard concepts, practices, and procedures within the data networking field. Relies on experience and judgment to plan and accomplish goals.
  
  LANGUAGE SKILLS
  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management.
  

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.