ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Spa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  

• Consistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members. 

• Communicate and describe in an articulate manner the spa offerings and their benefits. Ability to compare the different services on the menu and recommend treatments that fit the guests’ needs. 

• Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions. 

• Proficient computer skills that will ensure reservations will be made in a timely, efficient and error-free manner. 

• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure. 

• Effectively handles cash credit card, gift certificates, comps and room charge transactions. 

• Informs facility management of any member, guest, or facility issues. 

• It is knowledgeable about the facility, property and amenities to effectively communicate with guests. 

• Reports any incidents or accidents to a member of the management team. 

• Other duties as assigned. 

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:  

• Integrity  

• Passion  

• Work Ethic 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  
High school diploma or general education degree (GED); no previous experience required  

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up 25 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. 

LANGUAGE SKILLS 
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. 

MATHEMATICAL SKILLS 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.