About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

As a Waterpark Manager you will be responsible for the safe and efficient management of aquatic operations and programs, maintenance, and upkeep of the swimming pool facility, as well as supervision of aquatics staff.

As a Waterpark Manager, you will:

• Conduct classes, training and in service training for Aquatics staff
• Develop, implement, and monitor programming and schedules for waterpark operation
• Clearly describe and assign responsibility and authority for the operation of the department
• Ensure all lifeguard certifications are current and all lifeguards remain in compliance with all American Red Cross certification requirements
• Direct the implementation of department policies and procedures
• Conduct in-depth analysis, planning, and implementation of utilization data and other inputs
• Develop detailed, realistic, and comprehensive plans that support organizational objectives
• Communicate effectively with both internal and external customers, using tact and diplomacy to defuse anger, collect accurate information, and resolve conflict
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
• Maintain records of Waterpark inventory and prepare them in accordance with CFI and Westgate accounting departments
• Remain updated on Waterpark facilities to meet appropriate safety standards
• Responsible for canceling or shutting down Waterpark when weather or other conditions pose a safety hazard to participants
• Prepare, design, order, and distribute marketing material for Waterpark
• Perform other tasks as assigned by the Director of Waterpark & Activities
• Supervises and analyzes Waterpark needs and resources
• Cooperates with recreation and non-recreation personnel

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

Requirements:

• Must be American Red Cross Lifeguard, CPR, First Aid, and AED Certified and provide valid certifications
• Strong verbal and written communication skills with the ability to speak effectively with guests and other team members
• Strong time management skills with the ability to multitask and meet deadlines
• Minimum 1 year of leadership experience
• Must be able to lift 50lbs and work in outdoor weather conditions
• Must be able to work weekends and holidays
• Must be at least 18 and have a valid driver’s license to drive company golf carts
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

About Westgate Resorts:
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.