About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Serves as primary contact to guests and team members upon arrival in outlet and on phone. Specifically responsible for the following detailed duties.

As Waterpark Cashier, you will:

• Balance daily receipts, including but not limited to: cash, vouchers, credit cards and In-house charges
• Confirm and complete daily reservation lists, assists all other positions in department for support and assistance
• Accept approved forms of payment adhering to accounting standard (with full and complete accountability) up to and including but not limited to: cash, credit cards, vouchers and in-house charges
• Follow and comply with all departmental cash/check handling procedure
• Greet all guests that arrive within visible area
• Apply suggestive selling techniques to provide helpful guest service and maximize sales
• Record information pertaining to services rendered
• Maintain cash drawer/bank accountability per company policies
• Compliance to department standard operating procedural manual to include: service standards, cash/check handling procedures, safety and security, stocking and requisitioning
• Conformance to Government and Company Safety, Security and Sanitation requirements
• Conform to discount/complimentary guest check procedures
• Participate in company monthly Goals & Measurements Program
• Responsible for providing Excellent Service to owners and guests alike
• Perform POS system responsibility per guidelines
• Respond to guest inquiries, complaints in a professional and urgent manner
• Maintain required department records with accuracy
• Follow guest walk-out department procedures
• Complete opening/running/closing duties as assigned
• Conform to department training standards
• Forward vendor supply invoices/package item detail slips to supervisor in a timely manner
• Compliance to department vehicle and key security procedures.

CERTIFICATES, LICENSES, REGISTRATIONS
Must successfully attend Company Mandatory Training programs. 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle or feel. The team member frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The team member is occasionally required to sit, climb or balance, stoop, kneel crouch or crawl. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 50 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.