ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Corporate Director of Housekeeping will be responsible for overseeing and leading the Rooms Division (Housekeeping & Laundry) departments. This position will drive the resort teams to foster an environment of guest-centricity and high-quality service consistent delivery, focusing on housekeeping operational efficiency, organizational & team member development, and compliance. This role will continuously analyze guest and team member feedback from all channels working closely with all areas of the business for continuous improvement.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

RESPONSIBILITIES

• The main point of contact for the property housekeeping department and laundry operations provides operational day-to-day support.
• Leads the Zero Critical Defects program.
• Conducts regular property visits to ensure the product delivery, Public Health compliance, and guest service standards are always met.
• Drives and owns the analysis, development and implementation of new housekeeping concepts and service initiatives.
• Administer new hire certification and interview for all newly hired housekeeping directors.
• Conduct monthly departmental meetings with housekeeping leaders.
• Communicate and implement updates to housekeeping standards and initiatives.
• Creates Housekeeping and Laundry policies and procedures and monitors adherence ensuring Public Health compliance.
• Evaluate and re-design new training programs and check lists for housekeeping department inclusive of hourly, supervisory and management training.
• Oversee training needs assessment for the overall housekeeping department
• Monitor consistency of housekeeping product and service for the department, reporting any variances.
• Participate with management in analyzing and addressing team member satisfaction surveys, Medallia, secret shops and performance issues as needed.
• Work with management to create and implement incentive programs.
• Create quality assurance teams to include all areas of housekeeping.
• Monitors and drives overall performance of the Rooms Division (Housekeeping and Laundry) with a focus on OSATand KPI metrics; Room Inspections, HotSOS, Kipsu, Rex, Guest letters.
• Leverages Guest Experience and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across all teams.
• Drives a high-performing, guest-centric culture focused on innovation, execution, growth, and development. Reviews establishment and monitoring of housekeeping product specifications related to linens, room amenities, bedding, etc.
• Participates in the scheduling of Resort Rooms Division leadership positions. Supports the development of and monitors the effectiveness of training programs for the Rooms Division (Housekeeping & Laundry) department. Sets standards and criteria for the promotion of housekeeping team members.
• Holistic oversight and strategic planning, driving the synergies between Guest Services/Front Desk and Housekeeping teams.
• Other leadership related responsibilities.

EDUCATION

• Bachelor’s degree or equivalent in business, finance or hospitality management required.

EXPERIENCE & SKILLS

• At least ten years of extensive housekeeping leadership within a hospitality environment.
• Large Timeshare, Large Resort experience (preferred).
• Strategic planner, with an innovative, hands-on, practical management approach.
• Ability to provide leadership and motivation to team members in pursuit of company goals.
• Works independently and resolves questions from resort and executive management.
• Cultivates an environment whereby the resort management team is motivated, knowledgeable and proactive.
• Flexibility to travel on short notice for operational visits. More than 50% resort travel likely.
• Strategic-forward thinking skills that will be making decisions daily in order to provide teams with necessary information to accomplish business needs.

SUPERVISORY RESPONSIBILITIES
Supervises the Housekeeping Corporate Manager and a team of approximately 22 Resort Housekeeping Leaders and carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.