Pay: $17 hour

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The verification of proposals for mail-out accounts before paperwork is mailed and following up on those accounts to make sure that the documents are returned on time.

Duties

• Inbound and outbound calls with timeshare owners and internal customers
• Communicate and follow up with timeshare owners by phone, e-mail, and letter regarding their outstanding contract documents and assist them in signing the documents electronically or by mail
• Assist timeshare owners with questions about their outstanding documents, making payments, questions about usage, and general account inquiries
• Responsibilities include sales proposal verifications from internal customers to ensure the proposals are correct and accurate before the contracts are entered into the system

• High school diploma or general education degree (GED) required
• Must be flexible to work
• Fluent in the English language required. (Bilingual in Spanish and Portuguese is helpful but not required)
• Must have high-speed internet connection and modem
• Must have a dedicated office/workspace with little to no distractions
• Must be able to make and receive telephone calls
• Must be proficient with Microsoft Outlook, Microsoft Excel, and Adobe Acrobat
• Must have good math skills
• Ability to troubleshoot & fix minor computer problems independently
• Ability to operate a computer, telephone, calculator, and other office equipment
• Ability to visually review handwritten and computer-generated documents, as well as view a computer screen
• Ability to multi-task and communicate effectively with team members and customers professionally
• Excellent verbal and written communication skills
• High attention to detail and accuracy, with excellent, follow up skills
• Ability to sit at a desk for extended periods
• Customer Service, Document Management, Banking experience, Timeshare experience, or other related experiences preferred

Physical Demands

A team member must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is occasionally required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• Six weeks of paid training provided Monday through Friday, 8:00 am to 4:30 pm
• Hybrid position during the hours of 10:30 am to 7 pm Monday through Thursday and 9:30 am to 6:00 pm Friday
• Must be able to commute and work on-site at the Orlando office 3 times a week (Thursday & Friday)
• No weekends
• Both hours and remote position subject to change based on business needs

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.