$18 - $21 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This position reports to the Benefits Manager and is responsible to answer team member questions, research and investigate issues affecting team members, review and process reports, complete ad hoc requests as well as perform data entry into all systems used by CFI/Westgate Resorts for benefit administration (ADP, Plan Source, TransAmerica and Lawson). Responsible for complying with all Federal and State laws and regulations relating to benefits; as well as internal policies and procedures of CFI/Westgate Resorts.

Responsibilities

• Prepares and mails billing to team members who owe benefits while on company leaves of absences.
• Record receipt of premium payment checks and forward to Cash Management for processing. Also request delete of one time deductions through Payroll.
• Reviews and processes all monthly billing for all benefits.
• Ensures that all records are scanned in Image Quest.
• Answers incoming telephone calls for the Benefits Service Center ensuring that CSD tickets are created and issues resolved on a timely basis.
• Coordinates forwarding of health coverage questionnaires from federal and state agencies (such as Department of Revenue, Child Support, etc.), to outsourced verification provider.
• Coordinate open enrollment and scheduling of Benefit education sessions/401k enrollment meetings including working with local HR to develop communication material (memos, fliers, forms, wallet cards, stuffers), and posting and distribution.
• Need intermediate Excel knowledge including pivot tables and Vlook.
• Upload 401k deferral file for CFI and send deferral and loan list to Las Vegas team.
• Assist with Wellness Committee with communications and challenges.

• Proficient in the use of a P/C.
• Must have excellent customer service skills.
• Must be detailed orientated, self- motivated and disciplined.
• Require little to moderate supervision to follow through on assigned responsibilities and tasks.
• Ability to multi task and handle heavy workloads in a timely manner.
• Multi- lingual a plus.
• Requires a High School diploma or equivalent.
• One year certificate in Benefits or HR Administration from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Computer skills and accuracy.
• Microsoft Word and Excel; Working knowledge of ADP payroll systems and online benefit enrollment systems and workflow databases preferred.

Education and/or Experience
Requires a High School diploma or equivalent. One year certificate in Benefits or HR Administration from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Computer skills and accuracy. Microsoft Word and Excel; Working knowledge of ADP payroll systems and online benefit enrollment systems and workflow databases preferred.

Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clean, neat appearance and attire (adherence to dress code policy). Ability to operate a P/C, facsimile, telephone, calculator, copy machine, and other related office equipment. Ability to sit at a desk and/or stand for extended periods of time. Ability to be mobile within the department and other corporate facilities. Ability to visually review handwritten and computer-generated documents, as well as view a P/C screen. Ability to make and receive telephone calls. Ability to reach with arms and use hands and fingers; handle and feel, climb or balance, stoop, kneel, crouch, or crawl; and talk and hear.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.