About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Supports the Team Member Services Department in all facets of Team Member Services
Operations and related activities by performing the following duties.

As a Team Member Services Generalist, you will:

• Provide day-to-day generalist support to assigned location(s)
• Provide counsel and support to management staff in team member relations issues
• Conduct team member relations investigations using WG guidelines and facilities effective resolution
• Prepare CFI Summary Report Investigations for attorneys via corporate reporting protocol
• Assist Corporate office and attorneys with the reply to requests from EEOC, Wage and Hour, attorneys etc.
• Respond to inquiries regarding policies and procedures
• Handle team member/manager concerns/questions regarding benefits, payroll, vacation/sick time, leaves of absence, & administrative/clerical duties related to Team Member Services administration
• Conduct open enrollment events monthly and or annually
• Prepare appropriate documentation to comply with Team Member Services operating procedures and regulatory requirements
• Participate in the Unemployment process as necessary
• Coordinate and follows-up on Worker’s Compensation matters
• Coordinate/facilitate Westgate Foundation events and onsite assistance

Qualifications

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Bilingual (English & Spanish) strongly preferred. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic 

Education and/or Experience

• Minimum requirements: Bachelor’s degree (B.A.); PHR, SPHR certification a plus.
• At least 5 years of Team Member Services Generalist or Manager experience and/or training; or equivalent combination of education and experience.
• Knowledge of applicable state and federal employment laws.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Bilingual skills is a must.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.