Director of Maintenance

  • Full-time
  • Property: 36003-WG Branson Woods Resort

Company Description

About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

The Director of Maintenance will lead our dynamic team and ensure the smooth operation and maintenance of our organization's infrastructure and facilities. As the Director of Maintenance, you will play a crucial role in optimizing our maintenance processes, implementing effective strategies, and ensuring a safe and efficient working environment for our employees and guests.

As a Director of Maintenance, you will:

  • Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
  • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention Standards.
  • Manage the team through expectations and accountability.
  • Responsible for effectively managing the Engineering Department’s budget by tracking expenses and by proactive procurement.
  • Develop financial forecasts and actively participate in monthly profit/loss review meetings.
  • Responsible for maintaining and executing the Capital reserve budgets.
  • Responsible for the procurement and inventory of all tools and materials purchased and/or assigned to the Engineering Department.
  • Coordinates, supervises, and leads engineering projects, guest calls, blitzes and preventative maintenance in units, common areas and grounds.
  • Proactively resolves maintenance issues, processes, and resolutions.
  • Develops and maintains departmental schedules to support resort operations.
  • Leads or actively participates in the Safety Committee team for property operations.
  • Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per company standards.
  • Experienced and understanding of how plumbing, electrical and HVAC-R systems operate and how to troubleshoot to identify and mitigate issues.
  • Experienced in managing preventive maintenance and support for F&B Operations in a resort environment kitchen. Including gas equipment, life safety and refrigeration equipment.
  • Experienced in effectively operating resort operations devices & software (HotSOS)..
  • Perform routine inspections on buildings, common areas and mechanical components for safety, mechanical integrity and quality assurance as needed.
  • Experienced in tracking, analyzing and interpreting inspections to ensure proper operation and proactive repairs.
  • Ensure the hotel is in compliance with all local, state and federal laws.
  • Other duties as assigned by resort operations leadership.

Qualifications

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

  • Integrity
  • Passion
  • Work Ethic

Requirements:

  • Valid state Driver’s License
  • Minimum High School diploma, Bachelors's or Associate’s in a maintenance-related field
  • At least 3 years of leadership experience and/or training; or equivalent combination of education and experience
  • Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
  • OSHA Safety Certification preferred.
  • Preferably licensed or certified in the major trades; refrigeration, plumbing or electrical
  • Must be able to lift up to 50 pounds and work in outdoor weather conditions
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.