Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

As the Executive Housekeeper at Westgate Villas Resort, you will play a pivotal role in the overall guest experience. Your responsibilities will encompass the comprehensive management of our Housekeeping Department, which includes overseeing Guest Rooms, Public Areas, and Resort Laundry. You will lead a dedicated team to ensure the resort's pristine condition and exceptional guest satisfaction.

Responsibilities:

Your primary responsibilities will include, but are not limited to:

• Financial Goals: Recognize the influence of departmental operations on the property's financial objectives and strive to meet or surpass budgeted targets.
• Staffing Optimization: Evaluate staffing levels to ensure alignment with guest service requirements, operational demands, and financial targets.
• Training Excellence: Utilize available on-the-job training resources to effectively train new room attendants and provide ongoing training as needed.
• Policy Adherence: Guarantee the consistent and equitable enforcement of policies, ensuring that disciplinary procedures and documentation adhere to established protocols.
• Talent Acquisition: Participate in the recruitment and selection process to bring on board team members possessing the requisite skills.
• Quality Maintenance: Uphold the highest standards of quality by implementing innovative strategies that result in outstanding cleanliness throughout the entire resort.
• Guest Satisfaction: Ensure that the resort consistently meets its service standards, resulting in exceptional guest satisfaction on a daily basis.
• Team Leadership: Lead, coach, teach, develop, and mentor our talented Housekeeping Team.
• Profitability Enhancement: Maximize the resort's profitability through the use of financial tools and strategies aimed at improving departmental profitability, controlling expenses, and enhancing productivity.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Must be able to lift 50lbs and work in outdoor weather conditions.
• Valid Driver’s License
• Excellent guest service skills required
• Extensive knowledge of cleanliness operations
• Minimum of tow years of experience in housekeeping management
• Must be flexible to work weekends and holidays
• Must be highly proficient in speaking, reading, and writing English. Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook). Prior experience with HotSOS, property management system highly preferred.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.