ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Provide and coordinate services and amenities while maintaining quality guest relations.  Assist casino executives and hotel personnel with guest requests and problems.  Monitor condition of suites/rooms.  Provide guest satisfaction. Maintain daily operations of the office.  Answer telephones, handle correspondence and provide other office/clerical assistance to Casino Marketing personnel. Assist with special events and functions. 

Role and Responsibilities: (Includes but is not limited to the following)

1.        Coordinate and confirm services for designated casino guests, including: reservations (i.e., hotel, restaurants, transportation, travel, tours, entertainment, and recreation). 

2.        Contact guests during stay, as assigned, to ensure satisfaction and to promote services and facility.

3.        Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and/or information within Hotel/department guidelines.

4.        Assist in and/or prepare for review/approval, written or computer generated reports on routine/special casino guest service requests.  Take action based on standard procedures, previous experience and good judgment to meet all deadlines. 

5.        Record contacts/actions in department files or computer system to maintain customer history base.

6.        Communicate with supervisor throughout shift with regard to job/break assignments and for directions/instructions. 

7.        Attend and participate in meeting to receive instructions and information regarding department and internal Hotel concerns.

Performance Requirements: (Knowledge, skills and abilities)

1.        Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.

2.        Ability to alphabetize.

3.        Ability to access and input information using a moderately complex computer system.

4.        Ability to stand, move, and work throughout office area and property, including walking up to 2 miles, and/or sitting at desk workstation for the duration of the shift.

5.        Basic mathematical skills necessary to verify/balance reports and perform simple calculations.

6.        Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, adapt instructions/directions from one assignment to another.

7.        Must be a minimum of 21 years of age.

8.        Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management, guests and employees in verbal/written form.

9.        Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.

10.     Ability to read, write, speak and understand the English language to complete job requirements and communicate with other employees.

11.     Ability to deal with a number of problems requiring initiative and good judgment.

Ability to read, write, speak and understand the English language to understand job/service requests from management, 

1.        guests and co-workers.

2.        Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.

3.        Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.

4.        Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.

5.        Ability to maintain confidentiality.

6.        Ability to maintain attendance in conformance with standards.

7.        Ability to maintain a neat, clean and well-groomed appearance.