About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Plans, organizes, and directs comprehensive recreation programs and special events at resort by performing the following duties personally or through subordinate supervisors.

As Activities Manager, you will:

• Direct supervision of the entire Activities/ Events program
• Create, implement, and direct activity and special event programs using themed concepts
• Plan parties for owners, guests, and team member
• Formulate an environment, which will increase team member morale, motivation, and promote team spirit
• Prepare departmental budget
• Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events
• Interview applicants, verify references, and hire personnel
• Input and reviews Kronos payroll system, and prepares RR & TM time cards
• Set policy and procedures for department
• Attend weekly staff meetings with department heads, supervisors & managers
• Perform weekly staff meetings with department and prepare reports
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
• Prepare weekly schedules, and update attendance records
• Coordinate training for CPR and First Aid Training
• Responsible for accurate inventory and purchasing of sports and recreation related equipment
• Responsible for purchasing items needed to maintain Kids Club
• Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department
• Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments
• Remain updated on all recreation and sports equipment, game room and outdoor recreation facilities to meet appropriate safety standards
• Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants
• Prepare, design, order, and distribute marketing material for resort, VIP, or team member activities/events
• Perform other tasks as assigned by the General Manager or Director of resort Operations
• Requisition supplies for activities and events, or team member programs, Kids Club and Activity Center
• Serve as speaker/host at resort functions when called upon
• Purchase and pick up recreation equipment when necessary
• Supervise and analyze recreational needs and resources
• Interpret recreation programs and their philosophy to individuals and groups through personal participation and staff assignments
• Cooperate with recreation and non-recreation personnel

SUPERVISORY RESPONSIBILITIES:

• Manage subordinate supervisors and team members of the Activities/Events department
• Responsible for the overall direction, coordination, and evaluation of the unit
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable law
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Also supervises the recreation contract company Resort Recreation & Tourism Management

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

Requirements

• Must be able to lift 40lbs and work in outdoor weather conditions
• Must be able to stand for long periods of time
• Must be able to work weekends and holidays as needed.
• Must have a valid driver’s license to drive company golf carts
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.