About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

As a Director of Housekeeping, you will be responsible for managing the overall operations of our Housekeeping Department including Guest Rooms, Quality Assurance, Public Areas and Resort Laundry.

Responsibilities:

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
• Ensure policies are administered fairly and consistently, and disciplinary procedures and documentation are completed according to policy.
• Participate in interviewing and hiring team members with the appropriate skills.
• Maintain the highest levels of quality by utilizing innovative strategies resulting in the highest levels of cleanliness resort-wide.
• Ensuring the resort’s service standards are met every day resulting in exceptional Guest Satisfaction
• Leading, coaching, teaching, developing, and mentoring our talented Housekeeping Team
• Maximizing the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity
• Director will be directly responsible for justifying variances in the P&L in a timely manner and ultimately having very good control on the budget.
• The Director will work closely and cooperatively with the Engineering and Front Desk Directors to ensure all areas work towards the same goal.

Management and Leadership:

• Demeanor – Exhibits behavior that conveys confidence and respect from others. Make a good first impression and represent the organization in alignment with its core values.
• Communication – Design approach to different information and ideas to others in a convincing and engaging manner. Interpret verbal and non-verbal behavior and demonstrates active listening to ensure comprehension.
• Problem Solving – Coaches leaders and team members on complex issues into manageable parts. Finds alternatives and evaluates their implications before making a decision in addition to involving and gaining agreement from key stakeholders when making key decisions.
• Adaptability – Views how change impacts the team and other. Demonstrates flexibility in adjusting priorities and communicates reason for change and its impact.

Implementation:

• Team Building-Participate and lead as a member of a team to gear them toward the completion of established goals while cultivating collaboration amongst the team.
• Results Driven - Set high expectations of performance and takes responsibility for work objectives, initiates and focuses efforts towards the accomplishment of established goals. Goes above and beyond. Effective
• Planning - Proper gathering of information and assessment of needs for specific initiatives, projects, and tasks. Staffing for these items appropriately.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Proven leadership track record within a high-volume hotel housekeeping team, ideally within a resort setting of 800 rooms or more, spanning 3 to 5 years.
• Flexibility schedule and openness to work any shift as needed.
• Bilingual Spanish-speaking proficiency is an advantageous asset, though not obligatory.
• Physical ability to lift objects weighing up to 50lbs and capability to perform efficiently in diverse outdoor weather conditions.
• Possession of a valid Driver's License is essential
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Associate Degree or higher level of education

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.