ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary of Duties: Under general supervision of the Executive Director of Security, oversee the creation, implementation, and auditing of all Security training and development programs, and establish career ladder pathways for Team Members within the organization. The following list of duties and responsibilities is illustrative only of the tasks performed by this position, however, is not all-inclusive. 

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

• Assist the Director of Security with the management and oversight of the WGLV Security Training & Development program & new hire orientation Security portion.
• Liaison with federal, state, and local law enforcement or regulatory agencies, and counterparts of outside organizations to develop and coordinate enhanced safety training programs.
• Maintain excellent communication with fellow Team Members and Guests while assuring a positive and professional work environment; responsible for creating, practicing, supporting, and promoting Westgate’s Service Excellence Standards culture at all times; practice teamwork, support all Team Members and treat each with the same respect we treat Guests to create an energized, positive and productive work environment.
• Ensure the department’s training academy and specialty modules are implemented in accordance with company standards.
• Follow all rules, regulations, state, federal and local laws and ordinances, especially those related to the carrying of and use of a firearm.
• Demonstrate knowledge of Hotel and Casino Security Operations.
• Assist in establishing, administering, and evaluating department policies and objectives, including standards and performance.
• Adapt and work extended hours, flex days off if needed, respond while off-duty if necessary.
• Conduct interviewing, hiring, and processing of Security Department applicants.
• Create and implement professional career development programs.
• Develop, interact, assist, and maintain a professional working relationship with other department management.
• Effectively communicate in English, in both oral and written forms; prepares and submits reports and memorandums as required; ability to investigate matters fairly and quickly while obtaining necessary information for the completion of reports; ability to read and write to competently generate and complete reports.
• Excel in a fast-paced environment.
• Hire, orient, train, counsel, discipline, evaluate and terminate department Team Members as needed.
• Maintain clear and open communication across all levels and departments.
• Maintain familiarity with all areas of the property. 
• aintain strict confidentiality of classified/sensitive information.
• Protect internal and external Guests and Company assets.
• Read and timely respond to all emails and correspondence related to the department.
• Recommend changes to improve security operations.
• Responsible for reviewing and editing of incident reports prepared by subordinates for completeness and accuracy.
• Review and respond to department administrative needs.
• Submits written reports of any breach of laws, regulations, policies, and procedures to the Executive Security Director.
• Testify in legal proceedings as needed.
• Undergo all required training and maintain a high level of expertise in all fields.
• Understand the philosophy of the Company and work effectively within it.
• Other duties as required.

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)

• Ability to build strong working relationships with local fire and police departments and other government entities.
• Ability to multi-task and problem solve in a fast-paced environment.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Interpersonal skills to work effectively with all business contacts.
• Professional appearance and demeanor.

EXPERIENCE REQUIREMENTS

• Preferred experience and in-depth comprehensive knowledge in security, investigations, live events, firearms and self-awareness training techniques.
• Must have working knowledge in Microsoft Outlook, Word, Excel, and Power Point.
• Must have or be able to obtain, within 6 months of hire, a Nevada Concealed Weapons Permit and pass internal qualification skill testing.
• Certification in advanced firearms training preferred.
• Ability to obtain instructor level CPR, AED, and First Aid certifications.
• Ability to communicate effectively with Guests, Team Members and Management in both written and oral form.
• High school diploma or successful completion of a GED certificate.
• Must be at least 21 years of age.
• Preferred three (3) years of experience as a trainer in a casino security or law enforcement field.
• Minimum of three (3) years of proven management experience is preferred.
• Ability and experience to manage, supervise and develop staff talents to enhance teamwork, company image and cost-effective productivity.
• Must not have been convicted of any crime for which registration is required pursuant to NRS 207.090 or 207.152.
• Must maintain a valid Gaming Work Card, Alcohol Awareness Card (TAM) and Nevada Driver License throughout employment.
• Must be able and willing to carry a firearm and have the appropriate firearm registered with local