About River Terrace Resort and Convention Center:
At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

As a Front Office Supervisor, you will:

• Train all new Front Office team members in all departments of Front Desk Agents, Guest Services Agents, and Night Auditors
• Supervise and direct all Front Office team members as needed and assists with appraising performance, rewarding and disciplining, addressing complaints and resolving any guest issues
• Create schedules for all Front Office team members and assists with other duties
• Serve as Manager of Duty in the absence of the General and Front Office Manager
• Greet, register, assign rooms to guests and input information into property management system
• Collect and post security deposit as each guest checks in and out of the resort explaining room charges to guest and accept payment by cash, check or credit cards
• Assist with phone calls and make and confirm reservations for guests
• Answer inquiries pertaining to resort services, registration of guests, shopping, dining, entertainment, shuttle and travel directions, and more 
• Remain aware of room occupancy and availability and partners with other departments to ensure a smooth operation
• Coordinate with the Housekeeping department when VIP Guests arrive
• Assist with any guest issues and ensures a proper resolution is met

To perform this job successfully, an individual must be able to perform each essential duty below satisfactorily. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Passion
• Work Ethic

• High School Diploma or equivalent is required. Associate's Degree is preferred 
• Minimum of one year of supervisory and customer service experience is required
• Strong written and verbal communications skills with the ability to interact with all level of team members and guests in an attentive, courteous and service oriented manner
• Strong time management skills with the ability to multitask and prioritize departmental functions to meet deadlines
• Proven ability to handle guest challenges effectively, including anticipating, preventing, identifying and solving problems as necessary
• Strong ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to lift at least 25 pounds and work in a fast-paced environment

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.