About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Process leave of absence requests in accordance with company leave programs and assist customers with questions, issues, and related information, ensuring compliance with policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

 Responsibilities

• Engages in regular, ongoing, and meaningful interaction and communication with the Third-Party Administrator (TPA) about effective management of Westgate’s Family Medical Leave Act (FMLA) program, USERRA military leaves, State Leaves and STD/LTD intake
• Provide requested information to TPA for short-term and long-term disability requests
• Create and manage Leave Cases in ADP Time
• Update Team Members statuses in ADP Vantage
• Ensure proper record keeping, record retention, and reporting
• Communicate with medical offices
• Verify and process the Donating Hours, Paid Pregnancy Leave and Paid Parental Leave
• Assist Team Members with LOA related concerns/questions regarding donated hours, insurance premiums, payroll, vacation/sick accruals, leaves of absence time frame, paid Family Leave, paid Pregnancy Leave and Parental Leave, etc.
• Provide and assist TMS reps with access and any questions to TMS programs such as Image Quest (IQ), ADP, AbsencePro, Mutual of Omaha, and JobDesk.
• Scan TMs’ medical and related files into IQ
• Support and provide information to other departments such as Unemployment, Risk Mgmt., Payroll, and Benefits 
• Process TMS related invoices
• Organize travel for TMS in conjunction with Westgate Business Travel (air, hotel, car rental, etc.)
• Create and maintain databases, spreadsheets, forms, tables, and charts to organize information for reports
• Track and process requests and claims for tuition reimbursement and adoption assistance

• Detail oriented with strong analytical and problem-solving skills; Demonstrated success in assessing
• and improving processes by bench-marking and other means; Working knowledge of benefit plans, ERISA and other laws governing Team Member benefits; Good customer service, communication, interpersonal, follow-through and teamwork skills
• Two to four years related experience preferred; or equivalent combination of education and experience
• Professional certification (CEBS/PHR/SPHR) or working towards certification a plus, PC skills (Excel, Word), ADP timekeeping, a plus
• Effective written and verbal communications and vendor management skills
• Proven effectiveness in auditing and problem solving to identify and resolve discrepancies

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.