About Westgate Myrtle Beach Oceanfront Resort:
A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.

To ensure objectives are met in the Kitchen. Direct and coordinate all activities in regard to the restaurant, and Beverage departments by performing the following duties personally or through subordinate supervisors.

Duties

• Maintain par level inventories consistent with other department guidelines
• Order and schedule deliveries of Food, Merchandise items and Supplies from approved vendors within company purchasing procedures.
• Ensure adherence to product receiving procedures consistent with department policies,
• Oversees and coordinates work of the entire staff engaged in executing Guest Service, preparing meals and beverages to ensure adherence to recipes and quality standards.
• Ensure the proper quantity and control of Food, Beverage and other Supplies to include cost controls, quality control, and inventory accuracy and rotating stock.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
• Inspects bar and restaurant locations for conformance to governments and company safety, security and sanitation requirements.
• Ensure all areas are adhering to company cash handling procedures, Conduct cash till and bank audits on regular basis.
• Develop and implement outlets business plans, review and recommend adjustments quarterly.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Conduct formal performance evaluation of all kitchen staff.
• Discipline individual staff in accordance to company guidelines.
• Authorize discounted/complimentary Guest Relation checks within department guidelines.
• Responsible for New Hire staff selection, interviewing, orientation and department training, all to be conducted within company/department guidelines.
• Develop and implement outlets on-going staff training programs.
• Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations
• Prepare weekly revenue forecasts and staff work schedules within established staffing guidelines.
• Operate outlets within budgeted guidelines.
• Participate in company monthly Goals &Measurements Program.
• Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Responsible for providing Excellent Service to owners and guests alike.
• Maintains each outlets par stock per department procedure.
• Administers liquor/beverage requisitions per department procedure.
• Ensures adherence to beverage controls per company and department policies.
• Maintains current menu item recipes and ensures adherence to same
• Maintains and evaluates a spill/mistake drink record daily.
• Performs POS System, voids within department procedures
• Researches/tracks missing check reports.
• Submits POS system program changes per department procedures.
• Completes Guest walk out reports per department policy.
• Responds to guest inquiries, complaints in a professional and urgent manner.
• Performs department self-audit annually documenting policy violations
• Maintains department records per company, governmental and department policies/regulations.
• Conducts inventories per company/department procedures
• Spot checks outlet pars and liquor bottles frequently.
• Submits accurate related costs to department transfer requisitions.
• Costs out new concepts/venues to analyze profitability.
• Approves invoices per company policy.
• Ensures adherence to all defined department/company standard operating procedures within department
• Enforces proper buffet/special event F&B check/cash controls.
• Maintains proper key control.
• Inspects team member parcels with consistency
• Submits China, glassware, Silver and Linen inventory quarterly,
• Audits Guests: checks, documenting irregularities, cash control violations.
• Prepares/maintains accurate and complete monthly department reports per company policies.
• Completes/maintains monthly inventories with accuracy per established procedure,
• Observes use of cash registers to ensure proper programming and use.
• Observes staff opening/closing outlet procedures, maintains current documents checklist
• Assigns daily production planning
• Conforms to all F&B product item purchasing specifications per company/department policies,
• Maintains accurate outlet analytical information throughout the year to support budget planning.
• Documents staff call-in/tardiness,
• Maintains key entrée control file per policy
• Implements department action plans as directed.
• Enforces staff, company and department grooming policies.
• Attends and participates in required department manager meetings
• Evaluates individual staff customer service quality levels daily
• Develops team member/guest interactive salutations
• Maintains current job descriptions within department
• Recognizes/praises staff extraordinary service, rewards staff utilizing David Dollars and other team member programs
• Supports/embraces company Guest Service, Service philosophy, Motto, standards, and Principles of service.
• Trains, develops, Key staff to perform company CFT program requirements,

Supervisory Responsibilities

• Manages kitchen staff team members. BE responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interprets general business periodicals, professional journals, technical procedures or governmental regulations, Ability lo write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Reasoning Abilities

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety if instructions furnished in written, oral, diagram or schedule form. Capable of lifting 25 pounds.

Certifications, Licenses, Registrations

Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.