$16 - $16.50 / hour plus commission and shift differentials

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This is a remote position after training, but it is required that you live in the Orlando/Central Florida area to be considered for this opportunity.

Do you want to help create memories? Do you want to make up to $27/hr? Do you want to work for a company rated one of “America’s Best Places to Work” by Forbes?

How about doing all of this from your comfort of your own home?

If you answered “YES” to these questions – then Westgate Resorts and the Rental Reservation Agent position is the place for YOU! Westgate Resorts and our award-winning properties across the nation are looking to grow our Rental Reservations department – and we need YOU! Helping our guests create lasting vacation memories, while making great money and working FROM HOME are just some of the great perks and incentives by joining the Westgate Family.

This position is part of our virtual call center. And unlike other call centers, the Rental Reservation Agent your only taking INBOUND phone calls! That’s right, no call lists, cold calls or outbound! You will love working for the Rentals Leadership Team, they are committed to YOUR success, YOUR growth and YOU as a team member.

Don’t worry if you don’t have call center experience! But if you have the personality, the drive and willingness to succeed the amazing Westgate Resorts Training Team will make sure you are set up for success. 

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

What is a Rental Reservations Agent?

The Rental Reservations Department must be a motivated specialist who is sales-oriented, has the ability to think quickly, and can provide the timeshare sales staff with the highest quality of potential clients.

 Duties

• Responsible for incoming and outgoing phone calls
• Sales skill with the ability to determine needs.
• Answering questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations.
• Booking reservations
• Familiarity and efficiency with computer systems, knowledge of seasonal rates and awareness of black-out dates.
• Confirming/Canceling reservations
• Problem resolution - Ability to solve problems without hesitation.

Additional Information

• Rate of Pay: $16.00/hour (+ $.50 for Spanish language differential)
• +Commission opportunities
• +Shift differential (10% Monday - Friday after 5pm, 15% Saturday & Sunday)

Training Schedule: On-site 6 weeks All Paid Training! 

• Monday - Friday 9:00AM - 5:30PM (Weeks 1 - 4)
• Monday - Friday 9:30AM - 6:00PM (Weeks 5 - 6)

Hours of Operation: 

•  Monday - Friday 12:30PM - 9:00PM 
• Saturday - Sunday 10:00AM - 6:00PM

*Both Weekend days are required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Knowledge of keyboard shortcuts.
• Ability to trouble-shoot & fix minor computer problems independently.
• Able to multi-task. Ability to utilize multiple computer programs at one time.
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
• Bilingual in Spanish is preferred, not required!

Education and/or Experience

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.