About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Effectively facilitate, train, mentor, and develop new and existing team members professionally within the Asset Recovery department. Utilize multimedia tools, various learning management systems, and adult learning techniques to ensure that participants understand and retain the information delivered and are effective and efficient at their job responsibilities. Responsible for recruiting and overseeing the daily performance of the Asset recovery team members. Provide floor support to the team members when necessary.

Duties

• Deliver job-specific, specialization, and refresher training to new and existing team members, live and remote, via diverse channels such as, but not limited to, instructor-led facilitation, multimedia, and various learning management systems.
• Administer formative and summative assessments to training participants to assess retention and progress during training
• Share relevant information with management about trainee progress, which will enhance the successful transition of new hires from the training environment to active call floor team member status
• Ensure that all training facilities stay presentable and fully operational at the end of each training day
• Ensure all visuals and handouts are used for all classes
• Ensure Team Members are fully updated on new department policies and sales-related procedures

Self-Development

• Ensure self-relevancy by way of attending continuing education training, shadowing respective call floors, studying updates, listening to calls, calibrating with management
• Collaborate with Training Developers on training updates to ensure material accuracy, relevancy, and effectivenessoAttend meetings to partake in the formulation of corrective and preventive training actions based on the feedback provided. Participate in cross-training for a specialized, refresher, and job-specific training courses that include the sales mindset to substitute when needed.
• Attend ongoing adult learning training techniques workshops and dress rehearsals to increase retention

Mentoring Programs

• Conduct initial and ongoing training for Peer Mentors participating in the Mentorship Program, assuring team member preparedness to meet the expectations outlined in the program

Ride-Along Programs

• Conduct field observation reports for below-average team members exhibiting difficulty with meeting department performance and service standards
• Confer with Training management to create clear performance expectations to bring team members to above-average ranking

Team Member Support

• Provide Team Member Support for new and existing team members
• Gather information on topics/areas where the team member is struggling (department rankings, QA scans, listening to calls)
• Conduct one-on-one training sessions with a team member on the areas they need more support in
• Send a report on the one-on-one training session to the respective department manager after training was conducted

Audits& Tower Assistance

• Review accounts to ensure the team members follow Progressions
• Assure accounts are being worked in manually and promptly.
• Notify the Supervisor of any performance issues with team
• Organize Asset Recovery’s recognition functions and activities

Recruiting

• Interview and select team members for open positions within the Asset Recovery Department.
• Submit and follow up on all I.T. requests for software/equipment assistance or team member login creation.

• Previous training experience preferred
• Experience in Asset Recovery
• Real Estate License

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems collects data, establish facts, and draw a valid conclusion. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to sit, stoop, kneel, or crouch. The employee must occasionally lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.