VOA Customer Service Rep

  • Full-time
  • Property: 43203-WG Ocoee Call Ctr

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Compensation $16/hour

You could sell ice to a snowman and you’re great at making people happy. Being the subject matter expert, you leave no stone unturned. People like to try before they buy, and you are there to guide them. Whether it’s booking or extending packages, you do it all! Grab your headset and let’s get you dialed in with Westgate today. 
 
As a VOA Customer Service Representative, you will: 
 

  • Interact with trial owners in a blended inbound & outbound environment  
  • Assist guests in upgrading and buying Vacation Traveler packages 
  • Work with the trial owners to ensure customer satisfaction and reduce cancellations
  • Consistently meet metrics and goals  

Qualifications

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Fluent in Spanish is preferred. Additionally, the person must possess and adhere to the following core values: 

  • Integrity 
  • Passion
  • Work Ethic 

 
EDUCATION and/or EXPERIENCE  
High school diploma or general education degree (GED) 

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.