Tour Desk Agent

  • Part-time
  • Property: 40015-WG Smoky Mountain Resort

Company Description

Starting Pay: $14 / Hour

About Westgate Smoky Mountain Resort & Spa

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

Duties

  • Effectively check guests into and out of the tour assignments for that morning
  • Coordinate the general office administration for the Vice President of the VOA.
  • Provide clerical assistance to the General Manager and Senior Management as necessary
  • Help with routine and special projects for the Vice President, General Manager and/or Senior Management
  • Assist with researching, resolving, and documenting internal and external issues
  • Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
  • Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
  • Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries

Qualifications

Education and Experience

A High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience. General computer skills are essential and must be proficient in Word, Excel, and PowerPoint.

Additional Information

Why Westgate?

  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Wellness Programs
  • Fun, family culture
  • Employee Assistance Program (EAP)
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.