Starting pay rate: $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

$1,000 Sign on Bonus (Sign-on Bonus only applies for new hires and rehires that have not been employed with Westgate within one year of their termination date.)

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun!

As the Resort Services Operator (PBX), you will: 

• Provide friendly, positive, and hospitable service to our guests.
• Route calls and take messages for the appropriate departments
• Completes daily reports and records as required.
• Answer calls using the phone routing system
• Answer internal and external phone calls and assist the caller as needed
• Monitor and respond to text messages from Kipsu messaging application
• Monitor, input and follow up on entries in the HoTSOS application.
• Assist and work at the front desk as needed and/or scheduled
• Perform special projects as assigned, including Front Desk cross-training.
• Other duties as assigned.

• High School Diploma or GED.
•  1+ years of customer service experience in call center environment or similar preferred but not required.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally.  Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

Requirements

• Must have excellent communication skills and be able to read, write and speak English fluently.
• Must be able to work weekends and holidays.
• Must be able to lift 15 lbs.
• 1+ years of customer service experience in call center environment or similar preferred but not required.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• FREE Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs
• Tuition Assistance
• Employee Assistance Program (EAP)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.