Escalated Customer Support Representative

  • Full-time
  • Property: 44303-WG South Park

Company Description

Pay: $18 /  hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Receives, researches, and responds to all incoming written correspondence.

Duties

  • Keeps track of received letters and source documents.
  • Investigates all incoming mail and other sources of complaint/ issues in all programs including but not limited to CSD, Owner Relations Database, and MR Apps.
  • Make necessary corrections to information entered into the database.
  • Compiles sorts and verifies all information received to respond to owner/guest issues.
  • Keeps record of work completed.
  • Files or routes letter and source documents after entry.
  • Answer incoming calls; create issues and if necessary forward issue to the proper department.
  • Communicate with our owners and guests on behalf of Mr. Siegel
  • Diffuse escalated issues in the best interest of the Company
  • Communicate rationally with irate owners and guests

Qualifications

  • Organized, with the ability to multi-task
  • Excellent follow-up skills
  • Good communication skills overall, verbally and written
  • Team player
  • Must be a self-starter

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Must have an understanding of legal terminology and be proficient in Legal Research.

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.