The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

The Resort Operations Director position reports directly to the Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations.

As the Resort Operations Director, you will: 

•    Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential
•    Effectively monitor and actively participate in the customer service efforts of the hotel
•    Oversee that all employees receive orientation, training, and resources necessary to ensure employee effectiveness and continued development
•    Oversees the physical appearance of the property
•    Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort
•    Manages subordinate supervisors who supervise employees.
•    Strong understanding of group and transient sales process and forecasting process
•    Ability to work under pressure and to meet deadlines
•    Play an active role in the strategic planning, marketing, and budgeting processes
•    Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
•    Oversee all facets of Resort Operations
•    Evaluate and develop action plans for monthly and annual financials
•    Oversee training and development of personnel
•    Take charge of all emergency situations on property
•    Act as the resort manager on duty
•    Always provide a professional image through appearance, dress, and professional behavior
•    Work with Concierge VIP Services to ensure owner satisfaction and making the sale
•    Promote CFI/Westgate Resorts' philosophies throughout the resort to both employees and guests
•    Other duties as assigned

Supervisory Responsibilities:

Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

•    Minimum of a bachelor’s degree (B.A.) from a four-year college or university
•    Strong knowledge of Forbes 5 star hotel ratings.
•    Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership, and retail management.

Requirements:

• Must be able to work weekends and holidays and be flexible.
• One to two years related experience as a department head in an hotel operations role.
• Luxury hotel experience.

Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

Why Westgate?

• FREE Epic Local’s Season Ski Pass (while supplies last)
• FREE Ski & Snowboard Equipment Rentals
• $2.00 in meals in Team Member Breakroom
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.