$12 - $17 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

Provides support for the Hotelscorp Sales Floor.  They will verify new deals, attempt to save packages from guests requesting to cancel, answer questions, schedule reservations and tours, book car rentals, and sell additional items such as tickets to guests who have purchased vacation packages.  The ultimate goal is customer satisfaction.

Duties

• Answers multi-line phones
• Verifies new deals to make certain the guest fully qualifies for a timeshare tour
• Confirms all vacation arrivals with guests three days before they check-in
• Attempts to save guests requesting to cancel their vacation
• Helps guests with questions and concerns about their vacation
• Provides quality, friendly, and courteous Customer Service to both external and internal customers
• Isolates problems and attempts to resolve them before taking them to a supervisor
• Books reservations
• Can accurately give directions to all Resorts
• Offers upgrades, extra nights, car rentals, and tickets.
• Punches in/out for the shift
• Researches customer complaints to check the validity and determine the outcome
• Logs into the phone system for an entire shift.  If a problem occurs with the phone or computer system, the agent is responsible for alerting Floor Supervisor.

On-Site Training Schedule: Monday - Friday 8:30 AM - 5:00 PM (2 Weeks)

• Business Hours of Operation
  • Monday - Friday 10:00 AM - 6:30 PM
  • Saturday - Sunday 9:00 AM - 5:30 PM

Days off will be split with one weekday and one weekend day off. * Based on call volume and travel seasonality*

• Experience in a customer service environment and/or call center experience
• Able to multi-task and utilize multiple computer programs at one time. Good basic computer skills (keyboard, mouse, typing)
• Bilingual in Spanish is required

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.